Assistant Night Manager - Pall Mall, London The Royal Automobile Club is an exclusive world-class private members club, with two stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests. Benefits of working at the Royal Automobile Club: Annual staff bonus Free meals on duty Paid birthday day off Generous pension Uniform provided Christmas off in Pall Mall Perkbox discount scheme European RAC cover Interest-free season ticket loan Employer-paid health cash plan 24/7 Employee Assistance Programme Staff parties Purpose of the role: To be the welcoming face of our London clubhouse during night hours ensuring a warm, professional, and attentive service for our members and guests. Deputise in the absence of the Night Manager and oversee the running of the shift. Shift Pattern: 4 nights on, 4 nights off Responsibilities: Greet and assist members and guests with a courteous and professional manner Fulfil member requests promptly and efficiently Provide early morning refreshments including newspapers, tea, coffee, and pastries Handle late check-ins and incoming calls Monitor the Turkish bath area for safety and cleanliness Arrange taxi services and other transportation needs Support the Night Manager in handling emergencies Deputise for the Night Manager when required, covering shifts. About you: Passionate about delivering exceptional service Knowledgeable about the local area and able to assist with member queries Well-presented with excellent communication skills Experienced in a similar high-end hospitality environment A team player with a proactive and problem-solving mindset Hold a valid driving licence Club Values: HEARTS Heritage - Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club Excellence - Excellence is not an achievement; it is something we strive for every day. Accountability - Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism. Respect - Showing consideration and understanding to our members and colleagues. Trust – Acting with fairness, honesty and integrity. Sustainability – Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation. What to expect: All applications will be reviewed Immediate interview dates available The full job description is available upon request ahead of an interview.