CCP are delighted to have been engaged by a great brand in Hampshire who are looking to recruit a Customer Experience Manager for their rapidly expanding business.
Job Title: Customer Experience Manager
Salary: £60,000 - £70,000
Location: Southampton
Logistics: Hybrid (Minimum 3-days-a-week in-office)
Reports To: C-Level
Please Note: For the right candidate, our client will consider someone that lives far from Southampton, offering a car allowance and relocation support, or weekly hotel/airbnb accommodation.
This role requires a physical presence in the operation at least 3 days per week, and we're looking for a senior leader with a number of key skills:
1. People Leadership: Inspiring, coaching, and mentoring people, leading by example.
2. Change & Transformation: Continuously looking at ways to improve, re-engineering processes where needed, improving operational efficiencies, focusing on quality.
3. Hands-On: A positive, can-do attitude, rolling your sleeves up and getting stuck in when needed.
4. Stakeholder Management: Building strong relationships through effective stakeholder management, both internally and externally.
5. Sales Through Service: Constantly seeking opportunities for revenue ge...