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Digital Product Operations Analyst, Chertsey
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Client:
Location:
Chertsey, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
b6ba049dd7f0
Job Views:
17
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Job summary
Join our client's fast-paced and innovative Online Experience team as a Digital Product Operations Analyst, where you'll be at the heart of delivering high-impact eCommerce projects across their global platform.
Key skills required for this role
Digital Product Operations Analyst
Important
Digital Product Operations Analyst
This is a hands-on, cross-functional role focused on translating business needs into digital solutions that improve customer experience and drive growth.
What You'll Be Doing:
* Act as the link between business teams, HQ, technical partners, and vendors to ensure shared understanding across all digital initiatives.
* Work alongside Project Managers to deliver key projects from the digital roadmap.
* Capture, analyse, and document business requirements using tools like Jira and Confluence.
* Write clear user stories and acceptance criteria to support successful development cycles.
* Design and visualise process flows and improvements (current vs. future state).
* Lead and support user acceptance testing (UAT) and technical validations.
* Champion delivery best practices and continuous improvement across the PMO.
What You'll Bring:
* Experience in digital/eCommerce operations, analysis, or delivery.
* Proven ability to turn business goals into functional and technical documentation.
* Familiarity with eCommerce platforms (Hybris preferred) and enterprise systems like SAP.
* Strong analytical and communication skills, with experience using Jira, Confluence, and Visio.
* Ability to work independently while staying collaborative, with a genuine passion for digital innovation.
* Experience with Adobe Analytics or similar tools is a plus.
What Success Looks Like:
* Accurate, actionable user stories and process documentation.
* Strong collaboration with internal teams, HQ, and third parties.
* Clean backlogs with minimal outstanding issues.
* Proactive contributions to improving digital operations and delivery efficiency.
Additional Information:
* 12 Month Fixed Term Contract
* 37.5 hours per week
* 25 days' annual leave
* Discretionary performance-based bonus scheme
* Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
* Permanent Health Insurance
* Flexible Benefits allowance
* Private Medical Insurance
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manages this role
Matchtech is a STEM Recruitment Specialist, with over 40 years’ experience
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