GROW Support Assistant role at Riverside
Job Title: GROW Support Assistant
Contract Type: Fixed Term for 12 months
Salary: £25,673.65 per annum
Working Hours: 37.5 hours per week
Working Pattern: Monday to Friday 9am to 5pm
Location: 6 months working at Powerhouse Liverpool and 6 months working at Shaw Street Liverpool
Application note: If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. Riverside recruits to potential and encourages applicants who do not meet all essential criteria to apply.
The difference you will make as a GROW Support Assistant
Our “Giving Real Opportunities of Work Programme (GROW)” provides employment opportunities to individuals with lived experience of multiple disadvantage (including but not limited to homelessness, the criminal justice system, mental ill-health and substance misuse) or those with limited experience of work. You will work in a homeless service and be supported by a Front-Line Service Team throughout the programme. This is an entry level role with a structured training programme aimed at developing the skills to progress to future employment opportunities. You will work as part of a committed team delivering an outstanding service, putting customers first and empowering them to achieve their goals and aspirations. You will undertake a range of tasks that contribute to the safe and effective delivery of day-to-day service.
About You
We are looking for someone with:
* Lived experience of multiple disadvantage (including but not limited to homelessness, the criminal justice system, mental ill-health and substance misuse) or limited work experience
* An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
Role Profile
We use psychologically informed approaches and trauma-informed care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:
* Assisting in the planning and delivery of a range of personalised support and move-on plans
* Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
* Inspiring and motivating customers to meet agreed outcomes and develop life skills
* Assisting customers with day-to-day support and tenancy-related matters
* Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
* Signposting customers to appropriate external support services, such as food banks and other community resources
* Supporting customers to be ‘tenancy ready’, enabling successful move on
* Supporting customers to be financially independent through budgeting plans and maximising income
* Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
* Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure
* Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
* Assisting in the promotion of customer involvement and consultation
* Assisting with the delivery of a range of group work sessions
Deliver a Support Service
* Support the delivery of the referral process for new customers
* Contribute to the delivery of a housing management service, including income collection and tenancy-related support
* Work with customers to maintain a safe environment, including reporting repairs or health and safety concerns
* Clean and prepare customer rooms as appropriate
* Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
* Ensure customer safety by following local safeguarding procedures, recognising and acting on any risks and escalating appropriately
* Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
* Carry out day-to-day administration and operational duties
* Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking
* Assist in collating and submitting information returns on funding, health & safety and performance
* Act as point of contact on the phone, reception and deal with a range of enquiries
Essential
* Lived experience of multiple disadvantage (including but not limited to homelessness, the criminal justice system, mental ill-health and substance misuse) or limited work experience
* An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
About Riverside
Riverside is a leading not-for-profit social housing and regeneration organisation, owning or managing around 75,000 homes. We provide supported housing services, particularly for those affected by homelessness, and have plans to build over 15,000 affordable homes over the next decade.
We are committed to diversity and inclusion and operate as a Disability Confident Employer with a Guaranteed Interview Scheme for applicants who declare a disability.
Working With Us, You’ll Enjoy
* Competitive pay and generous pension
* 28 days holidays plus bank holidays (pro rata)
* Flexible working options
* Investment in your learning, personal development and technology
* A wide range of benefits
Applications
Applications may close before the deadline, so please apply early to be considered.
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