System Manager
A Logistics business that has recently undertaken a significant transformation programme is looking to invest in a System Manager. This is an exciting opportunity to join a growing team, and be responsible for the operational excellence, stability, and continuous improvement of the organisation's core technology systems, environments, and platforms.
Responsibilities
* Monitor application and system health across the landscape (availability, performance, error rates, capacity).
* Provide regular reporting to leadership, highlighting system health, risks, and improvement opportunities.
* Maintain KPIs for system health and service performance, ensuring effective communication of trends and remediation actions.
* Manage lifecycle and operational support for all SaaS platforms and vendor-hosted solutions.
* Ensure SLAs and performance targets are met through proactive vendor relationship management.
* Act as the main point of contact for key vendors to coordinate patches, releases, and issue resolution.
* Lead internal support staff and manage vendor and third-party teams.
* Set performance expectations, monitor vendor service levels, and manage contract compliance.
* Collaborate with procurement to evaluate vendor performance and manage contract renewals.
Qualifications
* Environment lifecycle management expertise.
* System health monitoring expertise.
* Strong understanding of ITIL principles, incident management, and change control.
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Job Attributes
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Technology, Information and Internet
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