Job overview
This six-month secondment offers a unique and high-impact leadership opportunity within the Greater Manchester Mental Health Urgent Triage Team (MHUTT), with a particular focus on the NHS 111 Dial 2 mental health service. The role is ideal for a clinically experienced and operationally astute professional seeking to broaden their leadership portfolio and contribute meaningfully to urgent mental health care transformation.
As Clinical Lead, you will be at the forefront of urgent mental health response across Greater Manchester, providing clinical leadership and operational oversight to a fast-paced, high-demand service. You will play a pivotal role in shaping the delivery of the NHS 111 Dial 2 pathway, ensuring safe, effective, and compassionate care for individuals in crisis.
Developmental Value
This secondment offers a rich opportunity for professional growth, including:
1. Exposure to strategic service development and system-level leadership.
2. Enhanced skills in crisis care, triage, and urgent response coordination.
3. Experience in leading multidisciplinary teams in a high-pressure environment.
4. Opportunities to contribute to service innovation and digital transformation.
5. A platform for future career progression into senior clinical or operational leadership roles.
Main duties of the job
Mental health crisis require timely, skilled, and compassionate intervention. This role places you at the heart of that mission—providing leadership to a team that provides critical support to individuals when they need it most, while shaping the future of urgent mental health care across Greater Manchester.
6. Clinical Leadership: Lead and support the delivery of high-quality mental health triage through NHS 111 Dial 2, ensuring clinical governance and adherence to best practice.
7. Operational Management: Oversee daily operations, including shift coordination, workforce planning, and escalation management.
8. Supervision & Support: Provide clinical supervision and mentorship to staff, promoting reflective practice and professional development.
9. Complex Case Oversight: Lead on the management of high-risk and complex presentations, ensuring robust risk assessment and decision-making.
10. System Collaboration: Work closely with system partners including emergency services, community teams, and commissioners to ensure integrated care pathways.
11. Complex Case Management: Provide expert oversight and guidance on high-risk and complex cases, ensuring safe and effective outcomes.
12. Staff Supervision & Development: Mentor and supervise a multidisciplinary team, fostering professional growth, resilience, and reflective practice.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
Clinical Leadership & Supervision
13. Provide clinical oversight and leadership to NHS 111/MHUTT staff, ensuring safe, effective, and compassionate care.
14. Offer expert guidance on safeguarding concerns and risk management.
15. Lead on complex case reviews, ensuring robust clinical decision-making and adherence to best practice.
16. Promote trauma-informed and recovery-focused approaches across the team.
17. Operational Support.
18. Act as shift coordinator, ensuring smooth service delivery and appropriate resource allocation.
19. Deputise for the Team Manager as required, supporting operational continuity.
20. Lead and contribute to service audits, incident reviews, and quality improvement initiatives.
21. Chair multidisciplinary meetings and support the integration of care pathways.
Service Development & Governance
22. Drive service innovation and contribute to the development of policies and procedures.
23. Monitor service performance, user experience, and clinical outcomes.
24. Ensure compliance with national standards, Trust policies, and regulatory frameworks.
25. Support the implementation of digital triage tools and crisis care enhancements.
Communication & Stakeholder Engagement
26. Maintain effective communication with service users, carers, and external partners including NWAS, GMP, and community teams.
27. Represent the service in professional forums and promote awareness of MHUTT and NHS 111 MH Option 2.
28. Foster collaborative working relationships to support integrated care delivery.
Human Resources & Staff Development
29. Support recruitment, induction, supervision, and appraisal processes.
30. Promote a culture of positivity, learning and continuous professional development.
31. Lead on student placements and contribute to staff training programmes.
32. Encourage reflective practice and wellbeing within the team.
Safeguarding, Equality & Inclusion
33. Uphold safeguarding principles and ensure team compliance with statutory responsibilities.
34. Promote equality, diversity, and dignity in care and in the workplace.
35. Champion inclusive practices and culturally competent care.
Information Governance & Health & Safety
36. Ensure confidentiality, data protection, and accurate record-keeping.
37. Comply with infection control, health & safety, and risk management policies.
38. Support the safe use of digital systems and uphold information governance standards.
Please see attached job description and person specification
Staff benefits
39. Pay Enhancements
40. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
41. Excellent pension
42. Cycle to work scheme
43. Salary sacrifice car scheme
44. Wellbeing programme
45. fuelGenie Fuel Cards (for applicable roles)
Person specification
Essential
Essential criteria
46. Essential criteria
47. Previous experience in urgent care setting.
Desirable criteria
48. Previous experience in managing staff and complex cases
Essential
Essential criteria
49. Must posses 2 years experience as band 6 senior practitioner.
Desireable not essentil
Desirable criteria
50. Previous experience with GMMH Systems
Desirable
Desirable criteria
51. Experience managing complex cases
The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.
Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Use of Artificial Intelligence (AI) when writing job applications
A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.
We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.
Sponsorship
We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click .
If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.
The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it.
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment.