Job Title: Smart Metering Field Manager
Working Hours: Monday to Friday, 08:00 - 16:30
Roles & Responsibilities:
Field Activity Control and Auditing:
* Ensure the safety of the team through consistent application of company Health & Safety practices.
* Conduct regular audits and checks to maintain high safety standards.
Team Management:
* Effectively manage and lead direct reports, covering all aspects of performance management.
* Handle Human Resource matters including recruitment, induction, training, appraisals, sickness monitoring, timekeeping, disciplinary issues, and performance issues.
* Conduct regular performance reviews across the team.
Health & Safety Compliance:
* Install and maintain a compliant Health & Safety culture, ensuring all objectives are met.
* Ensure all installations are accurate and compliant with industry regulations and standards.
* Ensure engineers have the correct equipment and PPE, conducting regular checks and facilitating repairs or replacements as necessary.
KPI Management:
* Ensure that Key Performance Indicators (KPIs) are met across the team of engineers.
* Lead and motivate team members, ensuring awareness of commercial aspects.
Customer Focus and Service Delivery:
* Optimise service delivery and champion a customer-focused approach.
* Conduct root cause analysis of customer complaints, vehicle damage, on-site incidents, and quality standards.
* Implement best practi...