Bodyshop Advisor
Are you looking for a fantastic career in the Motor Trade with a Top Franchise and Group?
Are you at you best when in front of a customer building great relationships and giving great advice?
Are you self-motivated, organised and committed to delivering exceptional customer experience? Then our Bodyshop Advisor role within our team at Sytner Oldbury could be the role for you.
An exciting and rare opportunity has arisen to join our fantastic team at Sytner Oldbury as a Bodyshop Advisor. At Sytner Oldbury you will work with a fantastic team in delighting our customers and getting it right the first time
Your role will include learning all of the below: -
• To be the initial interface with the customer for all accident repair enquiries.
• To follow a clear Customer service process to ensure a consistent quality service is provided.
• To inspect customer vehicles and provide an initial quotation for repair.
• To review service customer vehicles and quote for cosmetic or alloy wheel repair * Organise and book all repair work as well as Face to Face collection & Delivery.
• Organise customer loan cars in conjunction with Bodyshop procedures.
• Liaise with Customers, Insurance Companies and service providers to ensure all financial and repair formalities are effectively completed to the satisfaction of all parties.
• Inspect repaired vehicles on return to our retail centres to ensure quality of workmanship.
• Take opportunities to promote and provide additional Company services and products.
This is a full-time role so to ensure we provide our customers with the highest possible levels of service. Full training will be provided along with full Management support.
About you
Previous experience in is essential. This is a customer service-focused role that would suit a forward-thinking, people orientated person. You must have excellent communication skills and a good telephone manner as the majority of authorisations are negotiated over the telephone.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
Enhanced Holiday Entitlement
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please