Aftersales Manager - Brighton
Salary: £50,000 - £66,000 OTE (Basic + Bonus)
Location: Brighton
Job Type: Full-time, Permanent
Pembrook Resourcing are currently seeking an experienced and driven Aftersales Manager to join our client's busy dealership in the Brighton area. This is an excellent opportunity for a proven aftersales professional to lead a successful Service and Parts operation within a fast-paced environment.
The successful candidate will be responsible for overseeing the day-to-day running of the aftersales department, ensuring high levels of customer satisfaction, operational efficiency, and profitability.
Key Responsibilities
* Managing the Service and Parts departments to achieve KPIs and profit targets.
* Driving performance across Service Advisors, Technicians, and Parts teams.
* Ensuring an exceptional level of customer service and satisfaction (CSI).
* Monitoring workshop efficiency, productivity, and utilisation.
* Managing budgets, costs, and departmental profitability.
* Ensuring compliance with manufacturer standards and company processes.
* Recruiting, training, and developing aftersales staff.
* Handling escalated customer concerns professionally and effectively.
Requirements
* Previous experience as an Aftersales Manager or Senior Service Manager within a dealership.
* Strong leadership and team management skills.
* Proven track record of achieving KPIs and driving performance.
* Excellent understanding of workshop and parts operations.
* Strong organisational and problem-solving abilities.
* Full UK driving licence.
What's On Offer
* £50,000 - £66,000 OTE with strong bonus structure.
* Company car or car allowance.
* Monday-Friday role with occasional Saturdays as required.
* Ongoing manufacturer training and development.
* Opportunity to join a well-established dealer group with progression opportunities
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