Main area Administration Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Varied shift pattern including bank holidays and weekends) Job ref 828-PROVIDE4048
Employer Provide CIC Employer type NHS Site Provide HQ Town Colchester Salary £25,272 per annum Salary period Yearly Closing 01/05/2026 23:59
Band 2
Job overview
The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers’ needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The CCC team also manages the needs of customers by maintaining standardised processes across all services. This includes:
* Managing the booking, cancellation and re-scheduling of appointments for Provide services
* Managing referrals into Provide services
* Ensuring that the ‘Referral to Treatment’ procedure is adhered to ensuring a seamless flow of information between Provide services and customers
* Providing advice and signposting customers to other appropriate services that may help them
Main duties of the job
* Duties will include dealing with ad hoc patient queries, basic triaging of patient needs (non-clinical), accessing and checking patient and service records. This is not an exhaustive list
* Dealing effectively with first point of contact and non-clinical queries and providing routine information orally, in writing and/or electronically including via the telephone (internal and external) to and from patients, other employees, managers and possibly members of the public
Qualifications
* 5 GCSE’s, or equivalent qualification, or equivalent work experience
* Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting
* Previous experience in contact centre job role
* Previous experience of working in a health service related environment
* Competent use of System One
Skills
* Competent use of Microsoft office – e.g. word, excel and outlook
Professional UK clinical registration required for the role?
If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment
Disability
If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or provide.recruitment1@nhs.net
Work Trials
Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks. We welcome applicants from underrepresented groups
Eligible for NHS Pension
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