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Student casework administrator

York (North Yorkshire)
York St. John University
Posted: 22h ago
Offer description

Student Casework Administrator

Location: York, United Kingdom
Salary: £27,319 to £29,588 per annum
Full time permanent


Responsibilities

The role holder’s main focus will be on academic appeals and academic misconduct cases, though they may be required to offer administrative support for complaints and disciplinary procedures. They will work closely with another administrator and the Student Casework manager.

The role involves the end‑to‑end management of student cases and will be expected to monitor and track student cases: acting as the initial point of contact for students and staff, providing appropriate expert guidance on processes, ensuring cases are progressed and determined in accordance with University policies and procedures, communicating outcomes, managing records and providing reports.

Part of the role will also involve designing and delivering training for those involved in Casework procedures including the University’s Appeals and Conduct Committee.


Required skills and experience

* Demonstrable experience applying regulations and policies in a professional setting
* A strong customer service ethos with a commitment to delivering high‑quality support
* Confidence in working independently and using your initiative to solve problems and suggest improvements
* Proven ability to work with a wide range of people, with empathy, cultural sensitivity, and professionalism
* Excellent written communication skills, with experience producing formal letters and reports
* Advanced IT skills, with familiarity in using records management or case management systems
* Experience supporting committees or formal hearings, including preparation of agendas, accurate minute‑taking, and follow‑up actions
* Experience of designing and delivering training


Additional information

For informal enquiries please contact Helen McNally, Student Casework Manager at h.mcnally@yorksj.ac.uk. It is anticipated that the selection process will include an interview and a test/task.


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