Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel. As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about. The Role & Responsibilities: Dover District Council are committed to delivering an excellent customer focused, housing management service. To help us achieve this, we are looking to recruit a dynamic, skilled and high performing individual who shares our commitment to delivering excellence across the housing sector. You can help make the difference. You will be expected to be part of a team providing and managing delivery of a comprehensive housing management service for Dover District Council tenants. You play a key role in the voids process by ensuring the timely letting of void properties, and supporting tenants in advance of and throughout the tenancy sign up process, at the end of their tenancies, and in relation to the transfer and mutual exchange process. You will manage a patch of properties, and you should have working knowledge of social housing, anti-social behaviour related legislation and best practice. Who We Are Looking For Experience of housing management or allocations within a local authority or similar environment. Good understanding of housing and tenancy law Experience within a housing related or similar organisation Experience of working with a range of partners, including communities, to develop new and different ways of working. Experience of working with a range of partners, including communities, to develop new and different ways of working. Excellent IT skills including word, outlook, excel, teams. Good negotiation skills The ability to build effective relationships and partnerships with stakeholders An ability to communicate effectively with residents, senior officers and external organisations Excellent interpersonal skills with an ability to persuade and influence others Ability to work under pressure and to priories work to meet tight deadlines Excellent organisational skills and ability to manage own workload. Ability to understand the needs and perceptions of customers and to handle situations sensitively Ability to adopt a firm, empathic approach in discussions and negotiations What Can We Offer? We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, subject to eligibility criteria, such as: Benenden Healthcare Membership and Employee Assistance Program Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension Generous annual leave provision Discount scheme including reduced membership rates at the local leisure centre On-site parking Cycle2Work scheme Generous Salary Sacrifice Car Scheme Due to the nature of the role you will have the ability to work flexibly, and will require a current clean driving license effective in the UK and use of a motor vehicle for business use. Due to the nature of this role the successful applicant will be required to undertake an Basic DBS check as part of their pre-employment clearances. You will be expected to report any concerns relating to the safeguarding of children, young people or vulnerable adults in accordance with agreed procedures. The quality of your application will be considered as part of the recruitment process. For an alternative format, or to apply using a different method, please contact us. Interview dates are to be confirmed. What Next? If you would like a further discussion about the post then please contact Yvonne Adewumi, Housing Manager Operations at Yvonne.Adewumi@dover.gov.uk or on 01304 872792. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .