Customer Service Advisor / Danish or Spanish Speaker
An exciting opportunity for a multilingual customer service professional, who is fluent in oral and written Danish or Spanish and English, with strong communication, administration and organisational skills, and experience using Microsoft Office in a fast‑paced, customer‑focused environment.
We are open to candidates who have previously worked as Customer Support Advisor, Contact Centre Agent, Client Services Advisor, Customer Service Representative, or Call Centre Agent.
Salary: Competitive
Location: Brighton, East Sussex (BN1) – Office Based
Job Type: Full‑Time, Permanent
Working Hours: Flexible – work schedules and rotas (mornings, evenings, middle shifts, weekends, public holidays) required.
Essential Requirement: Fluent Danish or Spanish and English (oral and written).
Must be able to work shifts.
Job Overview
We have a fantastic new customer service opportunity to join a busy and supportive team environment. The role requires excellent communication, customer support, and problem‑solving skills.
Your duties as a Customer Service Advisor include handling customer enquiries via phone, email and web chat, delivering a high standard of service while maintaining accuracy and professionalism.
Duties
* Customer Support Delivery: Provide excellent service via phone, email and web chat in Danish or Spanish.
* Query Resolution: Respond to customer enquiries, concerns and requests in a timely and professional manner.
* Complaint Handling: Resolve issues efficiently and courteously, taking appropriate remedial action.
* Problem Solving: Identify root causes, offer solutions and follow up to ensure full resolution.
* Customer Satisfaction: Maintain a strong customer focus and consistently exceed expectations.
* Issue Escalation: Escalate complex or regulatory matters to relevant internal teams.
* Team Collaboration: Liaise with departments such as Payments and Fraud to resolve queries.
* Record Keeping: Accurately update customer records and document interactions.
* Mentoring Support: Provide guidance to junior team members where required.
* Quality Improvement: Contribute ideas to enhance processes and customer experience.
Candidate Requirements
Essential:
* Excellent verbal and written communication skills in Danish or Spanish and English.
* Strong customer service and communication skills with a professional telephone manner.
* Ability to multitask, prioritise workload and perform under pressure.
* Excellent attention to detail and accuracy in data entry and record keeping.
* Proactive, results‑driven approach with strong problem‑solving ability.
* Good IT skills including Microsoft Outlook and general MS Office.
* Strong interpersonal skills and ability to work effectively within a team.
* Confidence in handling challenging customer situations.
* Good numeracy and organisational skills.
* Ability to quickly learn and adapt in a fast‑changing environment.
Desirable:
* Knowledge of online gaming and betting industry.
* Interest and knowledge of sports and related sectors.
How to Apply
To be considered for this job vacancy, please submit your CV to our Recruitment Team. CVs that meet the requirements will be forwarded to our Client for consideration. By submitting your application you give us express consent to share your details for this purpose.
Job Ref: AWDO-P14631
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