Junior Incident Manager - This is a Ticketing role not an engineer or technician role
DV clearance will be preferred but you must have an Active SC Clearance as a minimum and you will be sponsored to attain your DV
Overview - Junior Incident Manager
We are seeking an experienced Junior Incident Manager to join a busy and fast-paced service delivery team. This role is ideal for someone who thrives on solving problems, supporting users, and ensuring high-quality IT services. As a Junior Incident Manager, you will play a key role in managing incidents, maintaining processes, and delivering excellent service to a wide user base.
Responsibilities - Junior Incident Manager
* Manage and maintain service desk jobs tickets, ensuring timely responses and escalations.
* Perform daily checklists, reporting any issues or risks to management.
* Handle account management tasks, including user provisioning and permissions.
* Manage incidents within the system environment and across designated boundaries.
* Proactively suggest improvements to processes and procedures.
* Support continual service improvement initiatives.
* Produce and distribute management information from service management tools.
Skills and Experience - Junior Incident Manager
* ITIL v3 Foundation certification (minimum).
* IT service desk background with experience in ITSM tooling such as Remedy is preferred
* Experience of any ticketing system would be considered
* If no IT background extensive admin / organisation skills coupled with Ex-Military experience would be a distinct advantage
* Proficiency with MS Office tools.
* Excellent communication and problem-solving skills.
* Desirable: experience working with MOD deployed IT systems.
Apply
To apply for the Junior Incident Manager role, please send your CV by pressing the apply button.
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