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Olm helpdesk administrator

Newcastle Upon Tyne (Tyne and Wear)
Northumbria Healthcare NHS Foundation Trust
Helpdesk administrator
Posted: 25 February
Offer description

Job Summary

To provide a comprehensive and high quality operational service to all Medical and Dental trainees and Host Training Trusts within Health Education North East (HENE).

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

To provide an effective and efficient administrative service to whole LET team including:Managing the incoming calls on the LET Recruitment Helpdesk and taking ownership of the Helpdesk system.To contribute to the delivery of LET plans and programmes as identified within key objectives.Assist LET team with administrative support on new starters, employee relations issues, recruitment and payroll tasks.Responsibility for data entry and clearance of new starters on the ESR system.Assisting on the maintenance of the HEENE TIS system to meet minimum dataset.Maintaining the LET E-Induction ESR information and assisting with development requirements. Taking responsibility for E-Induction queries from LET team, Training Trusts and Employees.Point of contact within the LET to provide support to learners regarding e-Learning queries.Provide ESR admin support to the OLM Administrator and the HR team.Maintaining self-development, in both professional and personal terms, along with personal/professional development of other HR staffGeneral duties including, filing, photocopying, emails, telephone cover etc.Any other duties, including project work applicable at this level

About Us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England?

Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way Please read 'applicant guidance notes' before submitting your application.

Details

Date posted

20 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

KD-A

Job locations

Stella House

Newcastle upon Tyne

NE15 8NY

Job Description

Job responsibilities

Minimum 3 GCSE (or equivalent) Grade C or above or equivalent knowledge gained through work experienceITQ / ECDL or other recognised IT Qualification or equivalent knowledge gained through work experienceThe broad outline of knowledge, specialist skills and experience required for the post are outlined in the attached person specification.Experience in working in an office environment in telephone, email and customer services.Experience of use of ESR is desirable along with experience of NHS OLM processes

Job Description

Job responsibilities

Minimum 3 GCSE (or equivalent) Grade C or above or equivalent knowledge gained through work experienceITQ / ECDL or other recognised IT Qualification or equivalent knowledge gained through work experienceThe broad outline of knowledge, specialist skills and experience required for the post are outlined in the attached person specification.Experience in working in an office environment in telephone, email and customer services.Experience of use of ESR is desirable along with experience of NHS OLM processes

Person Specification

Essential

Qualifications

Minimum 3 GCSE (or equivalent) Grade C or above or equivalent knowledge gained through work experience
ITQ / ECDL or other recognised IT Qualification or equivalent knowledge gained through work experience
The broad outline of knowledge, specialist skills and experience required for the post are outlined in the attached person specification.
Experience in working in an office environment in telephone, email and customer services.
Experience of use of ESR is desirable along with experience of NHS OLM processes.

Person Specification

Essential

Minimum 3 GCSE (or equivalent) Grade C or above or equivalent knowledge gained through work experience
ITQ / ECDL or other recognised IT Qualification or equivalent knowledge gained through work experience
The broad outline of knowledge, specialist skills and experience required for the post are outlined in the attached person specification.
Experience in working in an office environment in telephone, email and customer services.
Experience of use of ESR is desirable along with experience of NHS OLM processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Stella House

Newcastle upon Tyne

NE15 8NY

Employer's website

(Opens in a new tab)

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Stella House

Newcastle upon Tyne

NE15 8NY

Employer's website

(Opens in a new tab)

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