Remedy ITSM Consultant - Ipswich or Hemel Hempstead (Hybrid) - 6-Month Contract - Inside IR35
My Client, a leading UK telecommunications organisation is currently looking for an experienced Remedy ITSM Consultant to join their team on an initial 6-month contract.
This role will play a key part in supporting, enhancing, and optimising a Legacy BMC Remedy environment, while also enabling the migration of ITIL teams onto the platform and strengthening internal capability.
Key Responsibilities
* Support and maintain the BMC Remedy ITSM platform in a complex enterprise environment
* Assist with the onboarding and migration of ITIL teams and processes into Remedy
* Manage and optimise CMDB data loads and foundation data
* Configure and maintain integrations (eg, E-bonding, TSO)
* Oversee server group configurations and platform performance
* Execute and monitor Atrium Integrator jobs
* Carry out customisation using Developer Studio
* Troubleshoot issues through log analysis and root cause investigation
* Ensure platform readiness for BCDR (Business Continuity & Disaster Recovery) testing
* Produce documentation and deliver knowledge transfer to internal teams
Required Skills & Experience
* Strong hands-on experience with BMC Remedy ITSM (Administration & Support)
* Proven experience working in Legacy ITSM environments
* Solid understanding of ITIL processes and frameworks
* Experience with:
o CMDB management and data loads
o Atrium Integrator
o Remedy Developer Studio
* Knowledge of integrations (eg, E-bonding or similar)
* Strong troubleshooting and log analysis capability
* Experience working with server group architecture
* Exposure to BCDR planning/testing
Desirable
* Previous experience in telecommunications or large enterprise environments
* Experience in upskilling or mentoring internal teams
* Exposure to other ITSM tools (eg, ServiceNow) alongside Remedy
Security Clearance - Requirements
Candidates must hold active SC (Security Check) clearance, or be eligible and willing to undergo the SC clearance process
Apply Now
If you're a seasoned Remedy specialist with experience supporting complex, enterprise ITSM environments, we'd love to hear from you.