Overview
Join to apply for the Customer Service Advisor role at Light Touch Clinic
We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
Role and Location
Corporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)
Location: Newry
Contract: Fulltime Permanent 40 hours
Start Date: Monday 27th October
Hours of Work: Mon–Fri 09:00–18:00 (Irish Bank Holidays not worked) – 3 days per month onsite
Training: Newry, Granite Exchange 3 weeks
Salary: £12.21 per hour
Teleperformance, in partnership with Vodafone Ireland, has a role for a driven and experienced Client Executive who will support Vodafone Ireland corporate customers via telephone, chat or email to help navigate account challenges.
The Role
The successful candidate will be responsible for supporting the interface between the client and the business to ensure the profitable delivery of an excellent customer experience. You will build strong working relationships with Clients and Corporate Account Managers and be the first point of contact for all customers. You will provide insights into customer accounts and suggest enhancements. Occasional customer meetings may take place on site.
Customers are central to our work. You will be a role model and ensure customers feel valued and supported.
Duties
* Operate effectively in a fast paced environment with changing priorities.
* Maintain a customer focused attitude in daily interactions.
* Daily communication with your customer base via call and email.
* Complete necessary admin within your account base on a daily/weekly/monthly basis.
* Provide weekly/monthly reporting and analysis to enhance service.
* Liaise with other departments to ensure full resolution and ownership for customers.
* Work in partnership with our client to deliver the best overall experience for customers.
The Ideal Candidate
* Previous Service Management experience is essential.
* Educated to A-Level standard or equivalent, or experience in a B2B client environment.
* Highly proficient in Microsoft Excel.
* Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
* Clear, positive and customer-focused communication of client requirements.
* Excellent time management skills.
* Understanding of call center operations and how to use them to meet client expectations.
* Flexibility to adapt to changing and unexpected situations.
* Strong negotiation skills.
* Ability to work under pressure in a target/deadline driven environment with heavy workloads.
* Understanding of the telecoms market and major competitors.
To Work From Home
* Need a router with broadband connection at home; minimum download speed 10 Mbps and upload speed 4 Mbps.
* Ability to work from home in a private room.
* Equipment will be supplied while working from home.
* Ability to return to the Contact Centre when crisis ends.
The Benefits
* Genuine career progression opportunities through internal development programmes.
* Performance recognition schemes.
* 28 days holiday inclusive of bank holidays, rising to 30 from year 2.
* Sports & Social Scheme.
* Free on-site car parking.
* On-site canteen with a variety of food and drinks.
* Pure Gym discounted membership.
Background Check Requirements
3 years referencing history
3 years referencing history
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