Job Description
TSG are currently recruiting for a Field Service Area Controller (Dispatch Agent), to be based from our Head Office at Longforgan/ Dundee: TSG UK provides a comprehensive range of solutions to our customers in the energy retail, commercial fleet and transport industries across the UK. Our customers benefit from full turnkey solutions, encompassing design, construction, product supply, installation, project management, service and maintenance. Through seven key business lines, we are firmly established as one of the largest suppliers of forecourt equipment and custom signage, electrical installations and new energy solutions.
Please note this role does not qualify for sponsorship or relocation funding. Principal Objectives: Successfully control and co-ordinate interventions (site visits) for approximately 20-30 field-based engineers. Management of interventions until successful conclusion for customers.
Provide and progress customer quotations for chargeable works outside of normal contracts. Key Responsibilities: Call Handling (to receive and log into Database all service calls) Controlling and coordinating of daily workloads for field technicians to ensure maximum efficiency and utilisation of resources while maintaining successful service level agreements and customer satisfaction. Updating customer databases Completion of daily/weekly and monthly reports Daily administration as directed by Call Handle...