Customer Service Supervisor Role
We are seeking an exceptional individual to join our team as a Customer Service Supervisor. This is an exciting opportunity for someone who is passionate about delivering outstanding customer service and leading a team to success.
Job Description
As a Customer Service Supervisor, you will be responsible for overseeing the daily operations of our customer-facing team. You will work closely with our management team to ensure that our customers receive the highest level of service and that our team members are equipped to provide excellent support.
Your primary focus will be on leading by example, setting high standards, and driving results-oriented performance. You will also be responsible for coaching and developing your team members to help them achieve their full potential.
Key Responsibilities
* Lead and motivate a team of customer-facing staff to deliver excellent customer service
* Work closely with the management team to set and achieve business objectives
* Coaching and developing team members to improve their skills and performance
Requirements and Qualifications
To succeed in this role, you will need:
* A passion for delivering exceptional customer service
* Leadership and management experience, preferably in a retail or hospitality environment
* Excellent communication and interpersonal skills
* Able to work flexible hours, including evenings and weekends
Benefits
We offer a range of benefits to our employees, including:
* A competitive salary and annual bonus scheme
* A comprehensive benefits package, including health insurance and pension scheme
* Opportunities for career development and progression
* A fun and supportive work environment
About Us
We are a leading motorway service operator, providing a range of services to motorists across the UK. We are committed to delivering exceptional customer service and creating a positive work environment for our employees.