Are you passionate about delivering exceptional customer experiences in a dynamic residential environment? We are seeking an experienced and motivated Senior Resident Services Associate to join a leading Build to Rent Operator based in East London.
About the Role
As a Senior Resident Services Associate, you'll be an essential part of the front-of-house operations, ensuring that residents receive outstanding service while supporting the efficient running of the building and the wider team. This role blends customer service, property operations, and team collaboration in a fast-paced and rewarding setting.
Key Responsibilities
Oversee front and back-of-house functions and manage amenity spaces, voids, and unit readiness.
Deliver resident services including meet & greet, parcel management, inspections, viewings, and general support.
Ensure smooth coordination between internal teams and external contractors.
Monitor service delivery standards, using resident feedback to drive continuous improvement.
Support the lettings process from offer acceptance through to move-in.
Manage maintenance requests and follow through on works orders and contractor performance.
Monitor building systems (security, maintenance), ensuring compliance with health & safety standards and industry regulations.
What We're Looking For
Prior experience in BTR, hospitality, or PBSA
Background in team-based environments and event support.
Excellent written and verbal communication skills.
Customer service or property qualifications are a plus.
Target-driven and able to manage daily challenges with creativity and resilience.
A professional appearance and strong interpersonal skills.
Enthusiasm for building strong relationships and a collaborative approach.
Why Apply?
This is an opportunity to be part of an award-winning property company making a real impact in the UK's build-to-rent sector. With a robust development pipeline and commitment to innovation, sustainability, and community engagement, the company is set to double in size over the next five years.
Their purpose is simple: Renting homes, Enriching lives - and they live this through four core values:
Every home matters
People at the heart
Leading the way
Exceeding expectations
With a high customer satisfaction rate, a strong diversity & inclusion network, and a meaningful sustainability agenda, this is more than just a job - it's a chance to contribute to a growing movement in modern rental living.
Contract Type & Location
Permanent, Full-Time
Based at a residential development in East London
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