Front of House Team in Huddersfield, West Yorkshire
Full Job Description
We have a huge opportunity to build on our growth and reputation, where you will play a key role in reaching new heights, delivering world-class service to our practice members and reaching more patients to make a positive difference in our community.
No experience or knowledge of the industry is necessary, but a keen interest in health and wellness is a massive plus. Our team will provide full training to succeed in the role.
Role Overview:
Internally known as a ‘Chiropractic Assistant’, this role plays a key part in serving our practice members as they go through their wellness plan. This position sits within our operations team who are vital to the smooth running of the clinic and lead the way when it comes to the care in our wellness care practice.
Key Responsibilities:
1. Providing world-class customer service and making the practice a warm and welcoming environment.
2. Booking, scheduling, allocating, and taking payments for active practice members.
3. Liaising with practice members on the telephone, in person, and by email managing queries and questions.
4. Ensuring all front desk admin is up to date.
5. Adhering to and continually improving our Quality Management Systems and processes.
6. Account and diary management: attending to enquiries, patient bookings, amending appointments, invoicing, and taking payments.
7. Attending extra hours for training, seminars, events, and holiday cover where required.
Skills Required:
1. Confidence and a positive outlook on life.
2. Excellent command of the English language with outstanding written and verbal communication skills.
3. Strong administration and organization skills with a high attention to detail.
4. Honest, loyal, and trustworthy character who is flexible, professional, a team player, and committed to holding high standards.
5. Punctual, reliable, and exceptional in customer service.
6. Good IT computer skills – Microsoft Office, Patient Management System.
7. Systems thinking; seeks out and creates systems-centered solutions for any recurring tasks and challenges and follows processes well while making suggestions for improvement.
8. Proactivity: acts without being told what to do.
9. Account handling and call handling skills (desirable but not necessary).
#J-18808-Ljbffr