Job Title: Service Designer (Active SC Clearance Required)
Job Type: Contract
Location: Remote (occasional workshops in London, Newbury and/or Birmingham)
Day Rate: £400/day (OUTSIDE IR35)
Service Designer - Role & Responsibilities
* Produce and maintain a Service High-Level Design (SHLD) to define and communicate the overall service solution, ensuring alignment with contractual requirements and securing customer approval.
* Develop core governance artefacts including RACI models and Requirements Traceability Matrix (RTM) to ensure clear accountability and full coverage of customer requirements.
* Lead business change activities for new tooling implementations, including requirements capture, gap analysis, data migration, and creation of training materials and local working instructions.
* Design and document the end-to-end service model, including support structures, processes, and integration points across teams, tools, and technologies.
* Support transition and operational readiness by producing process documentation, onboarding plans, service readiness testing, and ensuring resources, training, and system access are in place.
Service Designer - Requirements
* Active SC clearance (mandatory) with eligibility to work on UK-based secure programmes.
* Proven experience in service design or solution design within complex IT or telecoms environments, ideally supporting large-scale transformation or transition programmes.
* Strong knowledge of ITSM processes (e.g. incident, change management) and experience producing associated documentation such as process flows and service catalogues.
* Demonstrated ability to create design artefacts including SHLD, RTM, RACI, and service models, with strong stakeholder engagement skills.
* Ability to work in a hybrid environment with occasional travel to UK sites (Newbury, London, Birmingham) for workshops and stakeholder collaboration.
Interviews: April 2026
Start Date: May 2026
How to Apply:
Apply to Gary Hargreaves at X4 Technology to learn more about the role or connect with me on LinkedIn to hear about regular job updates available with X4 Technology