Halian Technology is seeking a highly capable Delivery Manager to lead the evolution and operation of digital support services across our Data & AI platforms. This is a strategic and delivery-focused leadership position, ideal for someone who thrives in fast-paced, high-availability environments and is passionate about delivering customer-centric digital experiences through operational excellence.
As the Delivery Manager, you will define and manage support strategies and operational models for a suite of data-driven digital platforms, including web, mobile, APIs, and customer intelligence services. You’ll ensure robust support using both internal and third-party resources, embed automation and observability, and help modernise support functions as we scale our digital and AI capabilities across the business.
Own and deliver the Data & AI delivery roadmap, ensuring real, measurable business outcomes
Lead the end-to-end delivery of AI and data initiatives, from initial scoping through to execution and optimisation
Drive project and Continual Improvement (CI) outcomes aligned with strategic business goals
Proactively identify, manage and communicate risks, dependencies, and delivery timelines
Manage third-party vendors and delivery partners to ensure value and quality
Embed best practices in delivery governance, stakeholder management and agile execution
Track delivery metrics including budget burn-down, velocity, scope changes, and resource utilisation
Keep pace with evolving trends in data engineering, AI, and data science, and assess applicability to the hospitality industry
Strong background in delivery management of modern digital and data platforms
Experience leading complex Data & AI initiatives with proven business value
Excellent knowledge of Agile, Waterfall, and hybrid delivery methodologies
Skilled in managing cross-functional, matrixed teams (including third-party and remote)
Strong stakeholder management, communication and influencing skills
Relevant Project Management certification (e.g. Prince2, Agile)
If you're passionate about making a measurable impact in a high-profile hospitality brand, apply now!