Robert Half Technology are assisting a market-leading financial services organisation to recruit an Amazon CX Senior Engineer on a contract basis. Hybrid working - London based.
Role
1. The Amazon CX Senior Engineer will lead the design, implementation, and optimisation of complex full-stack Amazon Connect solutions.
2. Lead technical design and architecture for advanced Amazon Connect implementations.
3. Develop sophisticated contact flows incorporating third-party integrations, SSO, and complex customer requirements.
4. Design and implement advanced Amazon Q integrations.
5. Create optimised forecasting, capacity planning, and scheduling solutions.
6. Lead conversational design strategy and implementation across multiple customer journeys.
7. Leverage Amazon Connect Customer Profiles, Cases, and Step-by-Step Guides to enhance customer experience.
8. Guide customers through migration strategies from Legacy contact centre platforms.
9. Lead client-facing technical workshops and deliver advanced training sessions for IT stakeholders (including solutions architects, network engineers, and IT support).
10. Collaborate with the wider practice team, providing technical support for presales activities and in-flight projects.
11. Produce high-quality technical artefacts such as architecture diagrams ...