London North West University Healthcare NHS Trust
Assistant Service Manager
The closing date is 23 April 2026
An exciting opportunity has arisen, to join the operational management team in the Respiratory Medicine and Infectious Diseases services, within the Integrated Medicine Division. The post is based at Ealing Hospital on a fixed term to cover maternity leave.
Working closely with the General Manager and Service Manager you will be supporting the specialist services covering outpatient, diagnostic, 2ww and day‑care services, as well as supporting the management of doctors and other clinical staff as required. This is a varied role which will enable you to develop management skills including capacity planning, problem solving, negotiation skills and relationship management.
Main duties of the job
* Manage personal workload to meet both corporate and personal deadlines
* Manage staff and delegate appropriate tasks, ensuring competence of the staff
* Undertake capacity and demand exercises in order to best plan and deliver services
* Investigate and respond to PALS, DATIX and Complaints and implement changes, highlighted as part of the learning cycle
* Facilitate collaborative working between all stakeholders inside and outside of the Directorate
* Support the development of collaborative partnerships and effective working relationships with clinical staff, managers and members of the multi-disciplinary team (MDT) creating an environment within which all staff have an opportunity to become closely involved, or have genuine opportunity to influence and improve, the management, planning and development of services
* Identify changes required to deliver the service and actively implement these changes with the support of the Service Manager
* Seek to work with a "problem solving approach" in order to identify solutions to challenges in the service
* Produce, monitor and deliver Key Performance Indicators (KPI's) and attend meetings as required
* Robust staff management for admin and clinical staff, including rota management, sickness absence and performance management
* Analyse outcome measures and activity data relating to service performance in our 18 weeks pathways, 2ww cancer targets, Length of Stay, Elective Recovery Plan activity and DM01
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
* Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK
* St Mark's Hospital: an internationally renowned specialist centre for bowel disease
* Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
* Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification
Person Specification
Qualifications
* Educational achievement to degree level equivalent or significant relevant managerial experience in NHS or similar setting
* Leadership Qualification
Knowledge
* Previous operational and staff management knowledge? Working knowledge of Cerner? Experience of producing regular comprehensive reports.
* Knowledge of NHS financial monitoring
Skills
* Excellent verbal and written communication skills. Ability to build relationships with a wide range of staff groups and key stakeholders. Ability to negotiate and influence staff. Ability to deduce key points from large/complex volumes of numerical and other data.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
London North West University Healthcare NHS Trust
£45,953 to £54,254 a year per annum inclusive HCAS
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