Senior Third-line Engineer (Apple MDM)
Hybrid (Central London)
£53,000 – £60,000 (depending on experience)
We’re supporting a well-regarded London institution with a large, growing Apple estate (thousands of Macs and hundreds of iPads, focused on staff devices). The End User Computing team is expanding and needs a hands‑on senior engineer to own and elevate the Apple platform – someone who thrives on deep technical ownership, mentoring a small team, and delivering seamless user experiences in a collaborative, knowledge‑sharing environment.
This is a true third‑line role: final escalation point, MDM architecture, packaging/deployment leadership.
What you’ll be doing
* Act as the go‑to expert and escalation point for all complex Mac‑related issues and escalations
* Own the Jamf Pro MDM environment: configuration, policies, deployments, updates, ADE/ABM, and ongoing optimisation for a smooth, secure user experience
* Lead packaging, scripting (heavy bash/shell), and deployment processes; mentor and guide junior team members
* Troubleshoot and resolve advanced Apple device problems across macOS/iOS/iPadOS
* Build and maintain integrations with Microsoft tools (Platform SSO, extensions, Office 365 config/support, compliance flows)
* Collaborate across IT teams: share knowledge, document processes, train 1st/2nd line, contribute to continual improvement
* Proactively monitor queues/SLAs, drive reliability, and bring ideas to enhance the platform
What we’re looking for
Essential:
* Jamf 200 certification (or equivalent deep proven expertise; Jamf 300/400 a bonus)
* Strong hands‑on experience managing enterprise Apple MDM (Jamf Pro focus: ADE, software deployment, API automation, configuration profiles)
* Proficiency in bash/shell scripting and macOS application packaging (Jamf Composer, autoPKG, etc.)
* Solid understanding of Microsoft 365/endpoint integrations and compliance tools
* Proven track record in senior‑level Apple support/escalation in enterprise or large‑scale environments (higher education, corporate, or similar)
* Methodical troubleshooting, attention to detail, proactive mindset
* Excellent communication (written/spoken) and commitment to teamwork, equality, diversity & inclusion
Desirable:
* Jamf Protect/security experience
* Familiarity with 802.1X/network auth automation
* Exposure to scientific/developer tools (e.g., Homebrew, Docker, Git, SPSS/R)
* Microsoft Intune knowledge
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