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Our Operations Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high operational standards, and smashing commercial targets.
Responsibilities
1. Oversee store operations to maximize profitable sales and growth
2. Create a great place to work for everyone, while providing development opportunities within Dobbies
3. Inspire your team to deliver the best in-store experience, ensuring a brilliant customer journey
4. Maintain excellent communication with central support teams to improve our business
5. Ensure health & safety regulations are followed, caring for employee and customer welfare
6. Lead audit controls, uphold company best practices, and coach the team on governance
7. Manage stock processes from goods in to visual merchandising
8. Act as deputy to the General Manager in their absence
9. Take on duty manager responsibilities, including key holder duties
Who We Are Looking For
* Experience in retail operations management
* Commercial awareness with understanding of budgets and profitability
* Proven ability to manage stock controls and health & safety regulations
* Effective coaching and training skills across all levels
* Adaptability to changing priorities and regulations
* Positive leadership to motivate the team through seasonal changes
* Alignment with our values: teamwork, positivity, passion for gardens, and customer focus
What We Offer
* Generous annual leave with flexible holiday options
* Uncapped store discounts, including 50% off in our Restaurants
* Access to Wagestream for financial wellbeing support
* Support through Retail Trust, including confidential support and health services
* Development opportunities via Dobbies Academy
* A passionate, diverse, and supportive culture
About Us
Founded in 1865 by James Dobbie, Dobbies is the UK's only garden centre retailer with stores in every nation. We celebrate gardening and plant care, offering a range of products, concessions, and services. Many stores feature restaurants or coffee shops, providing a welcoming environment for customers. We also host events, community activities, and support charitable initiatives.
We are committed to being a great place to work, encouraging our colleagues to grow and succeed together.
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