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Service assistant

Dover
National Trust
Service assistant
Posted: 9 July
Offer description

We’re looking for a Service Assistant to join us at South Foreland Lighthouse to help busy teams throughout our visitor operations.

Hours/working pattern: This role is an hourly paid, fixed-term role. Wherever possible, we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.

The expectation would be mostly working weekends with additional shifts during the week. No evening work.

Salary: £12.25 per hour

Contract end date: 28th September 2025

Application process: For this role, you’ll need to complete our online assessment instead of submitting a CV or online application form. This helps us understand your strengths and provides more information about the role.

What it's like to work here

Reporting to the Site Manager, you’ll be part of a team of 3 working at South Foreland Lighthouse. Your role involves welcoming visitors, providing information, and sharing the story of this special place.

What you'll be doing

The core of your job is to support your colleagues positively and effectively, focusing on greeting and assisting visitors.

No two days are the same. You’ll meet diverse visitors and gain experience across various areas, including greeting visitors, restocking the shop, and clearing tables in the café.

Most importantly, you’ll engage with visitors, answer questions, and ensure they have everything needed for an enjoyable visit.

Who we're looking for

We’d love to hear from you if you are:

* Focused on delivering excellent service
* A team player, but also capable of working independently
* Well-organized and adaptable
* Willing to learn new skills

The package

The National Trust’s motto is ‘For everyone, for ever’. We strive to create an inclusive culture where everyone feels they belong. We value diversity and aim for our teams to reflect the communities we serve. We welcome and celebrate differences.

Benefits include:

* Substantial pension scheme up to 10% of basic salary
* Free entry to National Trust properties for you, a guest, and your children (under 18)
* Rental deposit loan scheme
* Season ticket loan
* EV car lease scheme
* Discounts on gym memberships, shopping, cinema tickets, and more
* Holiday entitlement up to 32 days plus holiday purchase scheme, subject to criteria
* Flexible working arrangements where possible
* Employee assistance programme
* Free parking at most Trust locations
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