Location: Home based with occasional travel to our London or Bradford offices
Job Type: Permanent | Full-time, 37.5 per week
Salary: £65,000
As part of an exciting period of transformation, we’re evolving our Change team and creating a number of new opportunities across the function. Our refreshed structure will bring clearer ownership, stronger collaboration and better decision-making, enabling us to deliver change more effectively for our customers and colleagues.
This is a great time to join as a Business Design Partner, playing a critical role in shaping major programmes and helping define how future services and operating models work across Anchor.
Working closely with Directors, Executive Sponsors and senior stakeholders, you’ll lead discovery, define outcomes and design future-state services that are strategically aligned, operationally viable and focused on better outcomes for residents and colleagues.
What you’ll be doing
1. Lead strategic discovery and early-stage shaping across major programmes and directorates
2. Design future-state service, process and operating models aligned to the Target Operating Model
3. Partner with Directors and Sponsors to define scope, priorities, value and delivery options
4. Facilitate workshops and translate business needs into clear requirements, user stories and acceptance criteria; and review solution designs to align
5. Provide senior design assurance across governance forums to improve decision quality
6. Promote integration and reuse of design assets across programmes to support joined-up change
What you’ll bring
7. Significant experience in business design, business analysis, service design and/or operating model design
8. Proven ability to influence Directors and Executive-level stakeholders
9. Strong expertise in strategic analysis, journey mapping and conceptual modelling
10. Experience providing constructive challenge and assurance within governance settings
11. Excellent communication and stakeholder management skills
Desirable
12. Experience in care, housing, health, local government or similar regulated sectors (this role will primarily be aligned to Care, so applicants with a care background will be prioritised)
13. Knowledge of digital platforms, data flows and enterprise-wide service change
14. Experience contributing to business cases, benefits definition and value articulation
15. Qualifications such as BCS BA, IIBA, TOGAF, service design or UX certifications
16. Familiarity with tools such as Lucid, Visio or Azure DevOps
Apply now
Click Apply to get started. Our hiring team will review your application and contact you with next steps.
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.
Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.
Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our helps align these values with the skills and behaviours we demonstrate.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
17. Gym, fitness and wellbeing discounts
18. Mental health support
19. Flexible working options
20. Access to online GP appointments
Finance
21. Pension plan – contribute between 4% and 8% and we’ll match it or better
22. Quick and easy pension transfer service
23. Savings and financial advice, loans, free life assurance
24. Discounts on shopping, holidays, phones, technology and more
25. Free Blue Light Card
Career
26. Ongoing personal and professional development programme
27. Leadership Pathways online learning resources
28. Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated Please follow the link or copy and paste
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.