Kinetic Recruitment are looking to recruit a Customer Service Coordinator to work for a leading Industrial company based in Hawarden. 14.50 per hour - Monday - Friday Responsibilities The Customer Service Coordinator plays a key role in facilitating efficient communication between the customer service team and stakeholders, handling inquiries, and ensuring timely order processing. With a focus on responsiveness and accuracy, the coordinator contributes to the seamless execution of customer service operations, enhancing overall customer satisfaction. * Data Management: Organize and maintain customer data within the CRM system, ensuring accuracy, completeness, and compliance. * Reporting and Analytics: Develop and generate reports and analytics to provide insights into customer behaviour sales performance, and other relevant metrics, aiding decision-making processes. * Order Processing: Assist in processing customer orders accurately and efficiently. * Inquiry Handling: Address customer inquiries promptly, providing information on products, order status, and resolving issues or concerns. * Collaborate with marketing and sales teams to gather customer feedback, incorporating insights into the CRM system to improve customer satisfaction and retention strategies. * Documentation Management: Maintain organized records of customer interactions, orders, and relevant documentation. * Customer Support: Provide essential support to the customer se...