This is an exciting opportunity to join our dynamic team within North Sedgemoor PCN (practices include: Axbridge, Cheddar, Brent and Symphony North, consisting of Berrow, Burnham and Highbridge). The postholder will be part of the Primary Care Network (PCN) team and will also be part of our wider social prescribing team.
Main duties of the job
Care Co‑ordinators contribute to tackling inequalities in health and social care particularly regarding individuals with long‑term conditions. An ethos of promotion of independence and partnership‑working is integral to this post. They play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long‑term conditions, to provide coordination and navigation of care and support across health and care services.
Care Co‑ordinators work closely with the GPs and other primary care colleagues within the PCN and within the practices to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers (if appropriate), and ensuring that their changing needs are addressed. They focus on the delivery of personalised care to reflect local PCN priorities, health inequalities or at‑risk groups of patients.
A key part of the role of a Care Coordinator is with the One Team (MDT), improving the continuity of care by acting as a point of contact for families and professionals, such as MDT members and in‑reach specialists.
About us
North Sedgemoor PCN brings together GP practices caring for around 50,000 people across Burnham on Sea, Brent, Highbridge, Cheddar and Axbridge. We are clinically led, collaborative and community focused. Our team includes GPs, Occupational Therapists, Pharmacists, Care Coordinators, Health Coaches, Paramedics, Digital & Transformation Leads and Service Leads.
We are a learning organisation. You will have a named supervisor. We value curiosity, high standards and kindness. Ideas are welcomed and improvement is part of daily work.
This is an exciting time to join us. We are scaling services and modernising how we deliver urgent and planned care in practices, in peoples homes and in care homes. You will be supported by clear pathways, friendly colleagues and a welcome team who help new colleagues settle in.
You will receive an NHS pension if eligible, generous annual leave and access to well‑being resources.
Job responsibilities
* Overall responsibility for arranging the daily PCN‑led MDT meetings and the smooth running of integrated care within the team setting. A key role of the Care Coordinator is to ensure that all new referrals are identified, and information circulated to team members in advance of the meeting.
* Take notes of MDT meetings and disseminate; chase progress against actions identified in these meetings and ensure follow up where necessary.
* Manage reporting required and associated within the NHSDES specifications for required services.
Patient Identification. Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care
* Receive and collate information from transfers of care (including hospital admissions and discharges) plus out of hours calls and present this information to the MDT as required.
* Liaise with service providers and clinicians to identify frequent flyers, and new service users utilising risk stratification tools provided and present this information to the daily MDT meetings.
* Support the completion of new referrals by checking criteria, and where criteria have been met, direct referral to the MDT.
* Signpost team members, service users and carers to relevant services.
* Support with the administration and patient management of the Community Investigation Hub, which provides a number of medical services for our patients within our neighbourhood.
* Manage a caseload of patients identified through the MDT or practice.
* Support patients to utilise decision aids in preparation for a shared decision‑making conversation.
* Holistically bring together all of a person’s identified care and support needs and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person.
* Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
* Support people to take up training and employment, and to access appropriate benefits where eligible.
* Support people to understand their level of knowledge, skills and confidence (their Activation level) when engaging with their health and well‑being, including through the use of the Patient Activation Measure.
* Assist people to access self‑management education courses, peer support or interventions that support them in their health and well‑being and increase their activation level.
* Explore and assist people to access personal health budgets where appropriate.
* Refer or liaise with the Health Coaches and Village Agents as appropriate.
Communication and collaborative working relationships
* Demonstrate ability to work as a member of a team.
* Can recognise personal limitations and refer to more appropriate colleague(s) when necessary.
* Actively work toward developing and maintaining effective working relationships both within and outside the PCN or group of PCNs.
* Liaise with other stakeholders as needed for the collective benefit of patients, including but not limited to Patients GP, Nurses, other practice staff and other healthcare professionals including pharmacists and pharmacy technicians from provider and commissioning organisations.
* Work with service users, PCN practices and partners e.g. Care Homes to ensure new referrals are logged and allocated.
* Develop excellent working relationships with all partners, wider service networks including the voluntary sector, GP practices, adult social care, hospitals, community pharmacists and other members of the MDT.
* Act as a point of contact for residents, families, carers and professionals who visit the care home, such as MDT members and in‑reach specialists.
* Meet regularly with the clinical lead and review caseload and MDT function.
* Keep the MDT and OHP organisation abreast of good news stories.
* Provide background information about individuals for the daily MDT meetings.
* Communicate effectively with service users and their families/carers, and provide coordination across health and care services working closely with social prescribing link workers, health and well‑being coaches, and other primary care professionals.
* Manage and prioritise workload on a daily basis and deal with the competing demands of the MDT.
Other responsibilities
* To act at all times in an anti‑discriminatory manner.
* To be able to plan and respond to workload according to operational priorities.
* To support the delivery of these functions across wider locality areas where necessary.
* To undertake any training required to maintain competency including mandatory training.
* To contribute to and work within a safe working environment.
* The Care Coordinator must at all times carry out duties and responsibilities with due regard to the GP Practices equal opportunity policies and procedures.
* The Care Coordinator is expected to take responsibility for self‑development on a continuous basis, undertaking on‑the‑job training as required.
* The Care Coordinator must be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident, incident or potentially hazardous environment.
* Communicate effectively and sensitively and use language appropriate to a patient and carer/relatives condition and level of understanding.
* Effectively use all methods of communication and be aware of and manage barriers to communication.
* Effectively recognise and manage challenging behaviours, carers and or relatives.
* Provide information to patients, their carers and/or relatives on behalf of the team.
* The PCN will ensure the PCN’s Care Coordinator can discuss patient‑related concerns and be supported to follow appropriate safeguarding procedures (e.g. abuse, domestic violence and support with mental health) with a relevant GP.
Supporting Care Delivery
* Be the point of liaison for service users and interface with all health and social care professionals, including keeping everyone informed and updated.
* Follow through actions identified by the MDT including arranging tests, referrals, sign‑posting, etc.
* Follow through with service users and others involved to ensure all services and care arrangements are in place.
Autonomy/Scope within Role
* The post holder will be required to work within clearly defined organisational protocols, policies and procedures.
Key Relationships
Key Working Relationships Internal
* Clinical Lead for the MDT.
* GPs and General practice teams within the PCN.
* PCN Manager.
* MDT members including but not exhaustive: Clinical Pharmacists, technicians, District Nurses, LARCH Team, OPMH, IRT, Adult Social Care, Paramedics, Social Prescribing Link Workers, Village Agents.
Key Working Relationships External
* GPs from neighbouring PCNs.
* Service providers.
* Voluntary services.
* Carers/relatives.
Health and Safety/Risk Management
* The post‑holder must comply at all times with the organisation and Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisation’s Incident Reporting System.
* The post‑holder will comply with the Data Protection Act (1984), The General Data Protection Regulations (2018) and the Access to Health Records Act (1990).
* The post‑holder will comply with all necessary training requirements relevant to the role as identified by the organisation; in particular the post holder must complete the specified care coordinator training delivered by the Personalised Care Institute.
Equality and Diversity
* The post‑holder must co‑operate with all policies and procedures designed to ensure equality of employment. Co‑workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
Respect for Patient Confidentiality
* The post‑holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.
Special Working Conditions
* The post‑holder is required to travel independently between practice sites (where applicable), and to attend meetings etc. hosted by other agencies.
Person Specification
Qualifications
* Ongoing internal and external training to keep up to date with changes/developments.
Experience
* A minimum of two years Primary Care experience working with health professionals within administration or reception roles.
* Experience of EMIS Web and other clinical systems such as AccuRX and C the Signs.
* IT literate, including ability to use all Microsoft platforms (Outlook, Word, Excel, Teams, Powerpoint etc).
* Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality.
* Able to work as part of a team.
* Excellent organisational and administration skills.
* Working in a multi‑disciplinary setting where influence and negotiation is required.
* Knowledge/familiarity with medical terminology.
* Working in a busy and demanding environment whilst delivering in a timely manner.
* Understanding of current issues facing the NHS.
* Understanding and experience of TeamNet.
* Able to use NHS Choices website effectively.
* Understanding of health and social care processes.
Values, Drivers and Motivators
* Willingness to undergo further training or development.
* Requires a flexible approach, and a highly motivated post holder. The role may need to be reviewed and developed in the future in line with changing priorities.
* Access to and ability to use transport as travel between sites across the county will be required for meetings and training.
* Willingness to undergo further training and development as the job develops.
Aptitude and Personal Qualities
* Professional attitude and assertive approach.
* Committed to development.
* Conscientious, hardworking and self‑motivated to work with minimal supervision.
* Creative and tenacious in finding solutions to difficult problems.
* Ability to work with information, clinicians, social workers and managers.
* Ability to meet deadlines and work under pressure.
* Ability to engage and sustain relationships with all professionals, other organisations and service‑users.
* Approachable and flexible.
* Honest and reliable.
* Sensitive to patients needs.
* Adaptable to change.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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