Job Role: Customer Service Administrator
Location: Tewkesbury - Office Based.
Salary: £30,000
Contract: Permanent
We're excited to be recruiting on behalf of a well-established client who is seeking a motivated Customer Service Coordinatorto join their friendly team. In this role, you'll be the first point of contact for customers, supporting them with enquiries, processing orders, managing accounts and ensuring they receive outstanding service from start to finish. You will be forward thinking with drive and have a motivation to succeed.
Benefits:
* 25 Days holiday + bank holiday + Christmas shutdown
* Brand new state of the art facilities.
* Progression opportunities.
* Onsite parking.
* Pension.
Roles and Responsibilities:
1. Respond to customer inquiries via phone, email, or live chat, providing prompt and accurate information to resolve issues or answer questions.
2. Manage and process customer orders, ensuring timely delivery and addressing any issues related to product availability or shipping.
3. Handle customer complaints or concerns, investigating issues and coordinating with relevant departments to provide effective solutions.
4. Maintain and update customer records in the CRM system, ensuring all information is accura...