My Client, a finance industry leader, is looking to hire a Team Manager to manage their call centre team of around 8 staff.
A DBS AND BACKGROUND CHECK WILL BE REQUIRED FOR THIS ROLE.
They are looking for an experienced team manager, with strong people skills and be able to take a hands-on approach as and when required, the role will include leading, motivating and developing the team which will consist of 6-8 staff members. The team is responsible for dealing with customers who are experiencing difficulties in making their payments to our clients or resolving outstanding account issues, requiring a need for a customer focused approach to resolve the account.
There will also be a requirement to handle various project work on an ad-hoc basis, contributing to various factors that will enhance team and business performance. This may include new processes, with a view of continuous improvement at all times, along with specific collection activity and investigatory work. This role will involve liaising, both electronically and verbally, with various colleagues and clients on a regular basis. You will therefore need to have the skills to create good working relationships with both internal and external colleagues along with the companys clients.
Our work is closely monitored and highly regulated, therefore it is necessary to ensure all processes are followed carefully and correctly, and...