Posted: 16 June
The role
Job Description
As a Partner Account Coordinator you will support the Customer Services and Network Services department, delivering a high level of customer service to Partners, customers of partners and internal stakeholders. You will need to be approachable and have the ability to think on your feet and solve problems day to day.
Working hours: Monday to Wednesday, 1000-1800.
Some occasional Saturday working may be required (potential remote working for the Saturdays).
Salary: £15,996.32 per annum - this is FTC role - maternity cover - 12months
Key Duties of a Partner Account Coordinator:
First point of contact for Partner Account and Network Services related enquiriesProblem solving for Partners, customers and internal departmentsMeeting customer and client expectations and meeting agreed SLA’sCollating accurate information for Partner KPI packs and internal business reportingProvide accurate data in a timely manner, for both internal and external stakeholdersMaintain a high level of customer/ Partner focusWork closely with internal departments to ensure optimum customer service provisionManage Partner agreements in line manager’s absenceAssisting with event co-ordination in line manager’s absenceMonitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where requiredInvoice generation for specific accounts or events where requiredDistribution of all Partner communication bulletinsTrack and trace system co-ordination where requiredAction generic TPN email inbox to distribute enquiries effectivelyQualifications
Intermediate level of Microsoft IT skills to include Excel, Word and OutlookAbility to prioritise tasks effectively to meet all deadlinesDisplays a calm and methodical approach if under pressureHigh attention to detail and high level of accuracyProfessional and courteous approach Strong verbal and written communication skillsExcellent problem solving skills with the desire to share best practice enhancementsStrong teamwork approachAdditional Information
As part of our drive to make, The Pallet Network (TPN) a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
Annual leave - 28 days inclusive pro rataPension scheme - 5% employee and 3% employer.Life Assurance - x2 your annual salary.Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a yearEye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glassesReward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
