Job Description
Due to continued expansion we are looking for another person to join our small, friendly and well-established team.
This full-time role is based at our new 25,000 sq. ft warehouse in Wellington, Somerset. Located approximately 1 mile from Junction 26 of the M5, commutable from Wellington, Taunton, Bridgwater, Exeter and the surrounding area.
Full-time hours. Monday - Friday. 8:30am - 5pm.
The role will involve the following daily tasks:
* Dealing with incoming customer enquiries and queries via telephone, email, website live chat and our own help desk system
* Resolving any customer issues in a fair and timely manner
* Liaising with couriers to resolve delivery issues
* Processing sales enquiries, providing quotes and fulfilling sample requests
* Following up quotations and samples to help develop orders or useful feedback when not successful
* Collate product related sales and issues data and feedback to the relevant teams
* Processing customer orders and the associated paperwork
* Processing claims with couriers for lost or damaged parcel
* Monitoring and replying to customer feedback via various channels
* Other office admin duties as required
* Pro-actively creating opportunities for sales
Preferred knowledge, skills and abilities:
* Strong attention to detail and ability to work methodically
* Self motivated and driven
* Excellent interpersonal and communication skills
* Organised with the ability to prioritise and multitask
* Ability to work as part of a team as well as independently
* IT literacy; comfortable using IT packages including Word, Excel, and Gmail
* Enthusiasm and a willingness to learn
* Someone who can work within a fast paced and time-sensitive environment
* Good problem-solving skills and a proactive approach to tasks
* Ability to work with and manage KPIs
* Data Entry
Experience of working within a fast-paced / eCommerce office environment would be an advantage but is not essential.
Benefits:
* 25% Staff Discount
* Working within a friendly and vibrant atmosphere
* Potential for long term opportunities and training and development
* 28 Days holiday per year
* Monthly Pay
* Pension Scheme
* Team incentives and outings
* Employed Status
Job Types: Full-time, Permanent
Benefits:
* Casual dress
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
Work Location: In person