Location: Southport
Salary: £24,479
Job Summary
Medical Law Services, part of Fletchers Group, is seeking a team member for the Medical Records Team. You will provide support to the legal teams by requesting medical records, processing incoming bundles, and instructing cases for pagination. As the point of contact, you will liaise with legal teams and various Trusts/GP surgeries from whom records are requested.
Benefits
* 35‑hour working week
* Bonus scheme (subject to targets being met)
* 35 days holiday a year, including bank holidays and Christmas Closure; option to purchase up to three extra days per year up to the long‑service award limit
* Pension scheme with tax‑efficient salary sacrifice option
* Life Assurance Policy
* Medicash policy covering some dental, optical and other medical expenses
* Company sick pay
* Enhanced Maternity, Paternity and IVF schemes
* Flexible, agile working environment with a positive work‑life balance
* Varied calendar of funded company social events
* Monthly voucher awards for winning nominees
Main Responsibilities
* Request all medical records and relevant documentation as directed for each case from various organisations.
* Review records to ensure completeness; if records are incomplete, request missing items and liaise with the Legal Client Care Team.
* Process and upload all medical records to the Case Management system in line with team SLA.
* Archive and locate stored media, ensuring data handling policies are followed.
* Verify records received are correct in accordance with GDPR.
Essential Skills and Experience
* Excellent attention to detail.
* Strong client care and communication skills (telephone and email).
* Highly motivated, organised, and proactive.
* Ability to work effectively as part of a team.
Desirable Skills and Experience
* Experience with practice‑related or other software tools such as Adobe or Microsoft Office.
We reserve the right to close this role before the specified date, depending on the calibre and volume of candidates.
EEO Statement
Fletchers Group is an inclusive employer welcoming applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive and celebrate diversity.
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