Overview
The Hospital Care Navigator plays a key role within the Rapid Transfer Service at QEQM, supporting timely, safe and person‑centred discharge from hospital. The role helps patients, families and carers navigate health, social care and community services, ensuring individuals receive the right support to return home safely and maintain their independence.
Hours of Work
21 hours
Contract
6 month FTC, ending September 30th
Notice Period
1 month
Responsibilities
Patient Support & Discharge Planning
* Lead on coordinating efficient and timely discharge for patients from Accident & Emergency and inpatient wards.
* Work collaboratively with patients, families and carers to complete person‑centred support plans identifying needs, risks and required interventions for safe discharge.
* Provide high quality information, advice and guidance to help individuals overcome barriers to independent living and make informed decisions about their care.
* Identify concerns raised by patients or carers and support problem‑solving through signposting, referrals and direct liaison with appropriate services.
Health, Wellbeing & Community Navigation
* Offer up‑to‑date information on health promotion, community resources, assistive technologies, aids for daily living and other relevant services.
* Build and maintain knowledge of local health, social care and voluntary sector support, supporting effective navigation for patients.
* Work closely with community‑based services to ensure continuity of care post‑discharge.
Communication & Partnership Working
* Clearly explain the remit of the service to patients, carers, professionals and partner organisations.
* Maintain effective working relationships with external agencies, attending multi‑disciplinary meetings where required.
Record Keeping & Compliance
* Maintain accurate, timely and confidential records in both paper and electronic systems in line with data protection policies.
* Ensure all case notes are factual, concise and compliant with commissioner and internal performance reporting requirements.
* Respond to enquiries and complaints in line with KPIs and organisational policy.
Safeguarding & Risk Management
* Implement effective safeguarding practice for adults and children in accordance with Peabody and local authority guidelines.
* Escalate welfare or risk concerns promptly to relevant colleagues or agencies.
* Promote safe working practices aligned with health and safety policy.
Professional Development & Team Contribution
* Manage personal workload effectively, prioritising demands to support service delivery.
* Participate in team meetings, supervision, customer reviews and training.
* Contribute to continuous improvement initiatives across the service.
General Expectations
* Adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
* Recognise, respect, and promote the different roles and diversity of individuals.
* Actively contribute towards key performance indicators and professional standards.
* Work in accordance with General Data Protection Regulations (GDPR) and Data Protection Law, identifying anomalies and investigating and correcting them where appropriate. Attend training on data protection regularly.
* Be responsible for your own health and safety and that of your colleagues in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
* Participate in training, attend other meetings and staff events as required.
* Be an effective member of your team, presenting a positive impression of your section and the Group.
* Take responsibility for recognising and recording customer complaints and ensuring responded within policy requirements.
* Maintain professional curiosity in all interactions with residents, being aware of and reporting any potential safeguarding issues promptly and appropriately.
* Maintain awareness of budget requirements and value for money while delivering your role.
* Consider and highlight any risk to the organisation or individuals whilst delivering your role.
* Consider resident feedback in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
* Visit other offices and stock; you will be required to have your own car and full driving licence.
Education & Qualifications
* Good general education including GCSE English and Maths (or equivalent) – Essential
* An enhanced DBS check is required for this role – Essential
* Experience of delivering person‑centred support and navigating individuals through services in either paid or voluntary capacities – Essential
* Strong organisational skills and the ability to manage competing priorities – Essential
* Understanding of diverse communication needs relating to sensory, physical or cognitive impairments – Desirable
* Ability to work effectively towards shared goals as part of a team – Essential
* Understanding of commissioning, KPIs, performance monitoring and reporting – Desirable
* Understanding of customer‑centred approach – Essential
* Knowledge of welfare benefits and community support services – Desirable
* Awareness of statutory and voluntary sector services, including home adaptations, safety in the home, equipment, housing options and care provision – Desirable
* Understanding of confidentiality and data protection requirements – Essential
* Understanding of data collection requirements and the value they bring to the service – Desirable
* Commitment to safeguarding principles and promoting safe practice – Essential
Behaviours
* Excellent listening skills with respect for individual preferences and values – Essential
* Strong communication skills, both written and verbal, using clear plain English – Essential
* Strong problem‑solving abilities – Essential
* Self‑motivated and able to work on own initiative with minimal supervision as well as part of a team – Essential
* Competent IT skills including Microsoft Office and case management systems – Desirable
* Ability to work collaboratively with colleagues, stakeholders and partner organisations – Essential
* Willingness to undertake training to enhance skills and knowledge – Essential
* Willingness to travel for meetings and service requirements – Essential
Why Choose Us
* Contributory pension scheme 4% to 10% matched contributions
* Free onsite car parking
* Life assurance of 4x annual salary (Terms and Conditions apply)
* 30 days annual leave in addition to bank holidays
* Employee assistance programme (24/7 telephone advice, information portal & face‑to‑face counselling sessions)
* Corporate eye care scheme providing free eye tests and free VDU glasses or contribution toward VDU glasses
* Enhanced maternity, paternity and shared parental leave provision
* Access to an extensive range of corporate discounts on shopping, travel & days out
* Travel loan
Equal Opportunities Statement
TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.
We are recognised as a ‘Disability Confident Committed Employer’. Candidates who disclose a disability at application stage will be invited to interview provided they meet the minimum criteria for the vacancy and will be offered support or reasonable adjustments to enable full participation in the recruitment process.
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