Restaurant Shift / Floor Manager
Location: PA3 4BA
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a major Canadian brand with over 5,000 restaurants worldwide, serving over 2 billion cups of coffee. We are expanding in the UK, with plans to open hundreds of new locations over the next 10 years.
We prioritize customer satisfaction and are currently looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In this role, you will help us maintain an exceptional brand. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.
To succeed as a Restaurant Shift / Floor Manager, you should be a strong leader and positive team player with previous experience in the restaurant or customer service sector within a fast-paced environment. Excellent communication skills, a customer-focused attitude, and flexibility to work various hours (including mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, ensuring customer satisfaction, and have a keen interest in coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, prioritizing customer satisfaction.
* Maintain a customer-focused approach in all operations.
* Accurately schedule staff to meet customer demand.
* Support the team to ensure operational efficiency.
* Conduct regular store walks to assess customer experience.
People
* Encourage staff to share suggestions and concerns.
* Provide feedback, set goals, and support team development.
* Create a positive, respectful work environment, free from discrimination.
* Manage performance issues in collaboration with HR.
Driving Sales
* Understand sales trends, popular products, and peak times.
* Ensure products are well-merchandised and adequately stocked.
* Coach staff on upselling and suggestive selling techniques.
* Identify areas for improvement and motivate staff to pursue continuous improvement.
Operations
* Monitor KPIs such as sales, staff turnover, and health & safety standards.
* Maintain composure under pressure and lead by example.
* Manage weekly stock orders and quality checks.
* Oversee equipment maintenance and calibration.
* Ensure proper opening and closing procedures.
* Maintain cleanliness, food hygiene, and safety standards.
* Implement health and safety protocols, reporting incidents promptly.
* Be flexible to work various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* Flexible and disciplined work approach.
* Experience in food environments is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* High standards of food hygiene and safety.
* Experience handling customer complaints.
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