THE ROLE
The AG Integrate Operations Administrator will play an important role in providing comprehensive administrative support and delivering operational excellence to facilitate wider team growth plans.
You can expect to be involved in a varied and fast-paced role, managing administrative processes and being involved in projects which stretch across many areas of the team.
DUTIES
The role will primarily support the operations function of AG Integrate, working closely with the Operations team to manage administration processes. This will involve the administrative actions associated with both our consultant and client experience, including maintaining our internal systems and records, providing both an effective and efficient service. The duties of this role include, but are not limited to:
• Managing the AG Integrate central team email inbox, taking ownership of queries until successful resolution.
• Supporting with on-boarding administrative processes, from the point an offer is made until the consultant starts their assignment. This includes carrying out pre-engagement screening checks, organising IT and Research Services accounts, sending communications to consultants in a timely manner and any internal assignment requirements, to ensure a smooth experience for consultants.
• Supporting with financial administrative processes, adhering to team SLAs to ensure the timely payment and collection of fees.
• Creating the required assignment documents in a timely and accurate manner.
• Supporting with extension and end of assignment actions, including creating the relevant paperwork and updates to systems.
• Ensuring all information in the CRM system and team documents is regularly reviewed and kept up to date for accurate reporting purposes.
• Ensuring all internal consultant files are audit compliant, storing information in a safe and secure manner in line with data privacy requirements.
• Providing administrative support to the wider team as and when required, including on AG Integrate events and other ad-hoc requests.
• Engaging stakeholders (including consultants, clients, and senior AG colleagues) where required to provide sound advice in response to any queries.
• Supporting the Operations team with project work to ensure the consistent delivery of operational excellence to AG Integrate and wider stakeholders.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
To be successful in this role, you will have:
Essentials
• Good levels of organisation, with the ability to handle multiple and concurrent tasks to ensure successful completion against tight deadlines.
• Strong attention to detail to ensure accurate completion of all tasks.
• A strong customer-services ethos, putting our clients and consultants at the heart of everything you do.
• Good prioritisation skills to identify the important and urgent requests, managing these actions in line with the required deadlines.
• Effective communication skills with the confidence to engage both internal and external stakeholders of all levels of seniority.
• A positive and proactive attitude, with the ability to use initiative to find solutions and improvements within areas of work you're involved in.
Desirables
• Experience of working in recruitment or the professional services industry.
• Experience of providing administrative support in a fast-paced environment.
• Experience of identifying and / or implementing process improvements.