Location: Thornaby-on-Tees
Full Time | Temp to Perm | 10am - 7pm, Monday to Friday
£13.55 per hour
About the Role
We are currently recruiting for an Operations Agent to join a fast-paced and customer-focused Service Centre team. Acting as the face of the business, you will play a key role in delivering exceptional customer service to both internal and external customers while supporting the smooth day-to-day operation of the Service Centre.
This is a varied and fast-moving role that requires excellent communication skills, strong attention to detail, and the ability to remain calm under pressure. You will be the first point of contact for customer queries, visitors, and operational support, ensuring all interactions are handled professionally and efficiently.
Key Responsibilities
* Deliver outstanding customer service both face-to-face and over the phone
* Manage incoming calls and respond to customer queries in line with company procedures and service standards
* Support the day-to-day administrative and operational activities within the Service Centre
* Welcome and assist all visitors to the Service Centre in a professional manner
* Handle problem shipments and arrange redistribution in accordance with company procedures
* Use internal systems and applications to accurately process operational tasks
* Prioritise and manage workload effectively in a fast-paced environment
* Maintain compliance with Health & Safety, customs, security, and company policies
* Act as Service Centre Receptionist when required
* Work collaboratively with colleagues to ensure consistently high service levels
* Escalate any operational or security concerns appropriately
What We're Looking For
We are looking for a proactive and adaptable individual who thrives in a busy operational environment and enjoys working as part of a team.
Skills & Experience
* Excellent verbal and written communication skills
* Strong customer service and interpersonal skills
* Good IT and administrative skills
* Ability to multitask and work under pressure
* Strong problem-solving and decision-making abilities
* Confident building working relationships across teams
* Operational or logistics experience preferred
* Knowledge of Dangerous Goods procedures would be advantageous
* Previous experience within express logistics or operational processing is desirable
Qualifications
* GCSE Maths and English (or equivalent)
* Previous administrative experience preferred
* 2-3 years' experience within an operational or logistics environment desirable
Why Work for TBC?
* Ongoing assignments
* Temp to perm opportunities
* Pension contribution
* Weekly pay & online payslips
* Holiday pay
* Employee discounts through Perks at Work
The Best Connection is acting as an Employment Business in relation to this vacancy.