Sales Support / Customer Service
Reports to: Depot Manager / Sales Manager
Depot: LWC Northampton
Overview
To drive new business in the Depot via lead generation and increase customer retention by closely managing Retention Reports and keeping attrition to a minimum.
Main Duties
• To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
• Providing key support for account managers; informing them of results from the 5 weekly report, ensuring that they stay aware of business retention and setting up appointments for new business.
• Reviewing Down Traders and reporting to Sales Manager.
• Follow up actions for the above report for either Telesales and or Account Managers.
• To ensure a high standard of customer service with creating an initial business relationship with all new customers. Set up initial orders and delivery requirements.
• Take ownership of solving customer issues through pro-active customer service.
• Online Depot Champion supporting the wider team.
• To promote the sale of LWC Drinks own brand products.
• Briefing of all office staff and account managers on new brochures and Promotional Drives.
• Retaining strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
• Produce and maintain Account Manager Prospect Pipeline.
Knowledge and Experience
• Excellent Customer Service Skills.
• Use of Microsoft Excel for spreadsheets and records.
• Ability to use the trinity system and LWC drinks quote system.
• Good teamwork skills.
• Good communication and relationship building skills.
• Good specialist knowledge of the drinks industry, products and the on-trade market.
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,500 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester