Primary Responsibilities
* Manage chronic diseases, including diagnosis, monitoring, and individual care planning.
* Review patients with conditions such as diabetes, hypertension and heart disease, adjusting care plans to improve health.
* Assess lifestyle and medications, recommending changes where appropriate.
* Use evidence‑based processes to manage long‑term conditions effectively.
* Identify and support patients at risk of developing long‑term conditions.
* Perform venepuncture and manage specimens.
* Carry out diagnostic tests and screening within practice protocols (e.g. ECGs, cervical cytology).
* Provide immunisations and vaccinations for children, adults and travellers.
* Undertake ear examinations and irrigation.
* Provide wound care, dressings and suture removal.
* Deliver first aid and manage emergencies (e.g. burns, bleeding, shock, cardiac arrest), including triage.
* Maintain clinical equipment appropriately.
* Complete new patient health checks.
* Signpost patients to appropriate clinicians or external services, ensuring continuity of care.
* Use systematic triage and holistic assessment to promote high‑quality, person‑centred care.
* Maintain accurate, clear clinical documentation.
* Ensure arrangements for patient care are completed promptly and safely.
* Communicate effectively with multidisciplinary teams.
* Maintain patient confidentiality in line with NMC guidance.
* Clearly communicate complex or sensitive information to patients and carers, recognising barriers to understanding.
* Promote positive patient experiences through courtesy and discretion.
* Support patients with health promotion, illness prevention and self‑management.
* Recognise and act on situations posing risk to patient wellbeing.
* Ensure care is evidence‑based and in line with local policies.
* Provide opportunistic health promotion where appropriate.
* Follow practice and local policies on substance misuse, referring patients appropriately.
Clinical Practice Leadership
* Contribute to clinical audits and support the development and monitoring of care standards.
* Support and teach colleagues in the clinical environment, including unqualified staff.
* Act as a mentor or assessor for team members when required.
* Work collaboratively and effectively within the multidisciplinary team.
Confidentiality
All patient and practice information must be treated as strictly confidential at all times. Information may only be shared with authorised individuals in line with practice policies and data protection regulations.
Health & Safety
The post‑holder will implement and lead on a full range of promotion and management of their own and others’ health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures.
Equality and Diversity
* The post‑holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
* acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures, policies and current legislation;
* respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues;
* behaving in a manner which is welcoming to and of the individual, is non‑judgmental and respects their circumstances, feelings, priorities and rights.
Personal / Professional Development
* Participate in any training programme implemented by the Practice as part of this employment, including an annual individual performance review.
* Take responsibility for maintaining a record of own personal and/or professional development.
* Take responsibility for own development, learning and performance and demonstrate skills and activities to others who are undertaking similar work.
Communication
* Recognise the importance of effective communication within the team and will strive to communicate effectively with other team members, patients and carers.
* Recognise peoples’ needs for alternative methods of communication and respond accordingly.
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