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Medical Secretary
The closing date is 28 May 2026
To provide a comprehensive service to the consultants and speciality teams, with the minimum of supervision. Organise your own workload and co-ordinate activities with other medical secretaries to ensure that an efficient service is provided. It is essential that you show initiative commensurate with the role and it is vital that confidentiality should be maintained at all times. Ensure cross cover working where possible
Main duties of the job
The post holder will be responsible for producing accurate clinical and general correspondence, frequently transcribing complex and sensitive medical terminology from audio dictation. In addition to administrative duties, you will handle telephone enquiries from patients who may be anxious or distressed, demonstrating empathy and professionalism while managing contentious and sensitive situations with discretion. This role offers a unique opportunity to gain hands‑on experience in the daily operations of a busy Medical Secretaries office. It is ideally suited to a motivated individual seeking to develop their skills and progress within a dynamic healthcare environment.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award‑winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single‑site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job responsibilities
* To provide a comprehensive service to consultants and speciality teams including nurse practitioners/clinicians.
* Keep diary up to date, arrange appointments.
* To manage and maintain 18 week pathways including tertiary referrals to external trusts, and ensure these are accurately recorded on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway.
* Mentor, train and supervise relevant staff as required. Deal with annual leave requests and sickness absence return to work interviews.
* Ensure appropriate personnel are informed of consultant annual leave/study leave.
* Type dictation from audio transcription of clinical correspondence and documentation. Type discharge summaries as appropriate.
* Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not.
* Work from initiative using own judgement, acquired knowledge and tact to deal with queries and resolve situations or refer to appropriate person.
* Deal with enquiries either on the telephone of face to face from patients, consultants, junior doctors and colleagues in an appropriate manner.
* Ensure all correspondence relating to patient care is acted upon in a timely manner.
* Accurate check of patient demographics using the Patient Administration System (PAS), including registration screen, checking patients details are correct, and tracking of case‑notes.
* Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.
* Train new and junior members of the team within own work area as required by line manager.
* Attend appropriate training and education sessions at the request of manager.
* General office duties, including incoming and outgoing mail, e‑mail, photocopying.
* Work with managers to review working practices, ways of working and find solutions to problems.
* Implement policies and procedures for own area.
* Record and input data onto databases and systems as appropriate.
* To work in a flexible manner in accordance with Trust Policy, and to check flexi time sheets for medical secretaries.* Any other duties required by line manager.
Person Specification
Education/Qualifications
* Educated to GCSE/O Level standard/equivalent or higher.
* RSA/OCR Typing/Word processing Level 3 or equivalent.
* Knowledge of medical terminology.
* Secretarial Qualification or equivalent experience.
* ECDL or equivalent.
* Shorthand.
Experience
* Excellent I.T. skills with knowledge and experience of all Microsoft office packages.
* Demonstrable experience working in an NHS office environment as a medical secretarial.
Skills/Ability/Knowledge
* Ability to communicate professionally at all levels in a helpful courteous manner. First Class Communication Skills.
* Excellent Word Processing and Keyboard Skills.
* Ability to organise workload effectively and prioritise to meet deadlines.
* Ability to work individually or as part of a team.
* Knowledge of internal PAS system.
* Understanding of Trust internal policies as appropriate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Liverpool University Hospitals NHS Foundation Trust
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