Service Scheduler
Entry level role
We cannot offer sponsorship for this role either now or in the future so you will need to have full rights to work in the UK to be able to progress forward.
Job Summary
Duties & Responsibilities
* Ensure regional service delivery targets are managed, with focus on optimising the deployment of the regions’ team of engineers.
* Coordinate with other regional office personnel to ensure standards of service delivery to customers.
* Coordinate with other regional service planners when required to provide ‘out of region’ engineering resources.
* Liaise with regional technical management in highlighting performance issues concerning the regions’ engineers.
* Working closely with the planning software to arrange the engineers’ call with the customer via telephone/email.
* Preparation of service engineer job packages, checking engineers service reports and logging into the company planning system.
* Compiling weekly/monthly service reports
* General office duties, answering telephone enquiries and re-directing calls.
* Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself.
Qualifications / Skills / Experience
* Previous planning experience, preferably with field engineers.
* Experience of working with bespoke planning software, arranging service engineers’ calls.
* Liaison with parts supply and sales departments.
* Telephone skills.
* Computer literate.
* Accuracy and attention to detail.
Person Specification
* Team worker
* Cooperative
* Conscientious
* Good communicator and organiser
* Able to cope well under pressure and work with minimum supervision
* Target driven
The above duties and responsibilities are intended to describe the general nature and requirements of the position, and are not intended to be an exhaustive list. In order to achieve business objectives, other duties may be included at the discretion of the department manager.