Sales support coordinator

Our client is a long-established, family-run business specialising in the design, manufacture, and global distribution of high-quality products. Based in Blackpool, they have built an excellent reputation over many years as a trusted and respected employer, known for their commitment to craftsmanship and customer satisfaction. They are looking for a Sales Support Coordinator role is to assist the sales team. The role involves customer communications, preparing sales reports, processing orders, and maintaining customer records. The Sales Support Coordinator will support the Sales Support Executive and collaborate with other departments responsibilities, they enable Sales Managers to focus on client interactions, ultimately supporting the team's success. Responsibilities/Daily Duties: Work alongside the Sales Managers to support each customer. Act as an administrator for all territories including the processing of sales orders in line with business demands. Play a key role with after sales support, resolving issues by speaking directly to customers. Use internal data to complete various retailer spreadsheets for setting up new retail accounts or for quoting existing products in support of the Sales Managers. Investigate order anomalies to a satisfactory outcome and report findings. Use various retailer web portals such as Amazon Vendor Central to administrate products and sales information. Highlight shipping delays/shortages to customers; keeping customers updated. Answer incoming telephone calls and resolve issues. Take responsibility for the customer service mailbox to deal with all customer queries in a timely and efficient manner. Be the voice of the company and display our playful style in your communication to the customer. Represent the brand at trade shows, supporting the Sales team and completing tasks such as merchandising products, representing the Company on the front desk and welcoming visitors to the stand Benefits: 28 days holidays plus bank holidays Enhanced company pension scheme & Life assurance 2 x salary Periodic Company functions Bonus scheme Car Parking Skills Required Excellent communication skills with a warm, professional manner. Strong administration skills, demonstrating efficiency and reliability. Proven ability to build strong working relationships with colleagues and clients. Good IT skills, including excellent proficiency in Microsoft office - Excel Excellent attention to detail with good numeracy, literacy, and organisational skills. A professional approach, with the ability to work independently as well as part of a team. Solutions driven, with a mindset geared towards problem-solving Conflict resolution skills, for difficult customer situations. Ideally Sage experience Hours of Work 35 hours per week - Monday/Friday 9 - 17.00 hrs We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. JDR is acting as an Employment Agency in relation to this vacancy.