1st Line Support Engineer - Guildford
Location: Guildford
Type: Contract (6 months)
Salary: Negotiable depending on experience
I'm currently recruiting for a well-established IT provider based in Guildford who are looking for a 1st Line Support Engineer to join their growing team.
This is a great opportunity for someone with strong customer service skills and a real interest in IT support. You’ll be the first point of contact for users, helping to resolve a range of technical issues while delivering top-notch service.
What they’re looking for:
* Confident communication and telephone skills
* Excellent customer service background
* Solid understanding of Windows OS and Microsoft Office
* Good problem-solving and analytical skills
* Someone who works well under pressure and thrives in a team
Key Responsibilities:
1. Act as the first point of contact for users, handling incoming calls and technical queries
2. Accurately log all helpdesk submissions into the IT Service Desk tool, ensuring detailed notes of actions taken are recorded
3. Carry out initial investigation of incidents via phone, email, or remote access tools, resolving or escalating issues as appropriate using standard fault-fi...