Role Type: Permanent, Full Time Hours: 37.5 per week Location/Contract set up: Programme, Tower Lane, Bristol, BS1 2NB - Onsite Application Closes: Until recruited Salary band range (dependent on experience): £28,000 - £32,000 Reports to: Lead Configuration Engineer The Company: We are Open Bionics, a growing startup based in Bristol. We offer a range of arm and hand prosthetic devices for people with limb loss and limb differences. Our flagship product is Hero PRO, a highly functional bionic hand. Our goal is to become the global leader in upper limb prosthetics, and we want you to help us achieve this. We have teams in UK, Germany & YSA. We have collaborated with some of the biggest brands in the world, such as Disney, Star Wars, Marvel, Twentieth Century Fox and Konami, and we have been recognised with awards for entrepreneurship, innovation and social impact. Please visit our website to find out more about us: www.openbionics.com. Our Mission & Values: “Create and Democratize Technology that Enhances the Human Body”. Innovate - Look at the problem differently. Empower - Enable people to act with confidence Be Ambitious - Think bigger. Treat People Equally - Treat everyone with equal respect. Be Reliable - Always deliver. On time. On budget. To specification. Role Specification: Do you care about making a difference to people’s lives? This is an opportunity to work at the very heart of the Open Bionics mission: delivering life-changing technology by ensuring a perfect fit for every user. You will be the crucial link between our clinical partners and our products, transforming user feedback into bespoke, highly functional prostheses. As a key member of our dedicated Configuration Engineering team (a focused group of 4-6), you will collaborate to solve unique challenges and deliver exceptional outcomes. Your work will not only directly enhance the lives of our users but also shape the future of our customisation workflow and solidify our reputation within the clinical community. If you are passionate about user-centric design, this role provides an exceptional platform to master industry-leading CAD and Design for Manufacturing (DfM) principles within the pioneering field of bionics. Key responsibilities: Pre-production of all Open Bionics orders 3D Scanning of plaster casts received from clinics Preparation/cleanup of 3D scans CATIA design of all Open Bionics product orders Generation of GCode for 3D printers Design of Special Covers in CATIA/Blender Process Maintaining up-to-date data in NetSuite (ERP system) for tracking order progress and department KPIs. Making and implementing suggestions, in collaboration with the Configuration Manager, on how to improve the design and production process to improve efficiency and quality. Clinical knowledge and training Meeting with prosthetists and clinicians to train them on how to order Open Bionics products and what product considerations they need to take into account through their clinical work with patients. Forwarding feedback to inform process optimisation and improvement. Gathering product feedback from clinicians to report to the R&D team. Technical Support Communicate with clinical partners throughout the fitting process and assist with the management of Support Cases relating to fit issues. A successful first six months at Open Bionics would include: Reaching a level of competency to be able to check other team members’ work as part of the quality assurance process. Successful completion of all required training exercises. Person Scorecard Essential: 2:1 (or above) Degree in Engineering or equivalent experience. Experience in using a 3D CAD package. Strong written and verbal communication skills. Confident and competent presenter to train others. Time management and prioritisation skills in order to work to deadlines efficiently and effectively. Experience working in customer support or within customer-facing roles. Desirable (Benefit but not essential): Experience utilising CATIA. Experience with advanced 3D surfacing. Experience in training and mentoring others. This is an entry-level position in which the necessary training and development will be provided to support the successful candidate in fulfilling the responsibilities listed. We encourage you to apply even if you feel you do not meet all the requirements listed. Benefits 32 days annual leave (including bank holidays) Additional day of leave: moving house/ getting married Company Pension Scheme Cycle 2 Work Scheme 50% subsidised Gym/Sports membership/ exercise classes Up to 50% cost covered for professional accreditations To Apply 1) Visit our website https://openbionics.com/ and click ‘Careers' where you can apply. 2) Write a Covering Letter explaining why you are suitable for the role. You must address the person's scorecard criteria and detail why you want to work for Open Bionics. 3) Upload your CV, which evidences the technical aspects of your knowledge, skills and experience. Please note that both of the above must be provided in order to be considered for the post. Interviews are likely to take place virtually. Other Information Open Bionics is an Equal opportunity employer. If you are disabled and require any reasonable adjustments, please contact [email protected]. We welcome enquiries from everyone, and we value diversity in our workplace. We may operate positive action measures to encourage people from under-represented groups to apply and help them overcome disadvantages in competing with other applicants. If you are successful, you will be expected to start within one month following the offer of an employment contract with Open Bionics Ltd and be expected to provide proof of your right to work in the UK.