Join to apply for the Trainee Customer Services Adviser role at West Northamptonshire Council
The overall purpose of the Customer Service Centre is to maximise resolution of enquiries and information requests from customers at first point of contact.
With The Objectives Of
* Providing first class customer-orientated advice and information service to the Customers and visitors to West Northamptonshire Council, at the Councils One Stop Shop/Reception areas and Contact Centre.
* To be an advocate for the delivery of service excellence across the council, and all our external partners.
* To complete administrative tasks to an acceptable standard within any deadline or targets that have been set.
* To learn all about the Council services, how it delivers business to our customers, and to understand how delivering customer excellence in challenging circumstances is critical to support the local community.
We Are Looking For Like-minded Colleagues Who
* Can provide an effective customer-focused service.
* Can work closely with colleagues to seek feedback and resolve complaints.
* Meet performance targets.
* Have a flexible approach.
* A 'can-do' attitude
* Excellent communication and listening skills
* Able to work as a team
* Attention to Detail
* Engaging Personality
* Problem-Solver
These roles will be based in Northampton, but there are also opportunities within our Towcester and Daventry offices.
Seniority level
* Internship
Employment type
* Full-time
Job function
* Other
* Industries: Government Administration
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