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Description
Your time will be split between the United Utilities Office in Lingley Mere, Warrington and our Worsley Head Office, managing and supporting the noticing team and working side by side with the programme team on the New Connections contract.
Department: United Utilities
Location: Lingley Mere
Compensation: £37,500 - £40,000 / year
Description
Your time will be split between the United Utilities Office in Lingley Mere, Warrington and our Worsley Head Office, managing and supporting the noticing team and working side by side with the programme team on the New Connections contract.
Satisfaction of customers is measured through a new regulatory measure called D-MeX. You will work closely with the United Utilities programming team alongside the Network Plus Operational team to influence a dramatic improvement in the D-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Plus’s Connections services.
Key Responsibilities
* Supporting and leading your team to ensure they submit and obtain the required permitting details to ensure we hit the customer and client programmed W.O.D.
* To provide a positive and innovative input into the team, through provision of solutions to problems and embracing change to ensure that all the client and operational requirements are met in a professional and efficient manner.
* Having full understanding of the Street and Aurora management systems and ensuring your team use it correctly and providing support where necessary.
* Liaise with the contract area Managers and Supervisors to ensure permits are worked to correctly and everybody understands the durations etc.
* Managing and updating the system, tracking progress, maintaining timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
* Ensuring your teams request TTRO’s, co-ordinating with other 3rd parties e.g. Parking suspensions, bus stop suspensions, road closures etc and associated permits in real time.
* Attend the daily calls, monitoring progress and ensuring the teams are working to the correct permitting conditions.
* Attending the weekly and weekend programme call and taking the lead on ensuring all permits are granted and council stipulations are explained clearly and concisely to ensure all works go ahead as planned.
* Liaising with the client, UU Stakeholders and local authorities accordingly.
* Coordinating with other 3rd parties e.g. Parking suspensions, bus stop suspensions, road closures etc
* Ensuring your team validate and transmit notice/permit requests in a timely manner, open and close street work notices/permits and submit final registrations as required.
* Managing overdue closures and jeopardy managing the life cycle of the job.
* Identify street works issues and apply early intervention and escalate street works compliance issues where appropriate
* Analyse and respond to Section 74 charges & fixed penalty offences
* Run and circulate daily jeopardy reports as required
* Monitor and chase any outstanding issues
Experience and Qualifications
* Experience of working within the Utilities sector
* Street Manager and Aurora management systems with sound knowledge and understanding of statutory requirements
* Be IT and system literate
* Strong written and verbal communication skills
* Able to work in an organised manner to meet important deadlines
* In depth understanding of the operational activity
* Exceptional organisational skills
* Good working knowledge of Microsoft Office systems
* Strong planning and organisational skills
* Ability to communicate effectively under pressure
* Job Type: Full-time 08:00 – 16:00.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Utilities
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