Housing Manager
Hybrid working - office location MK
up to GBP54k per annum
ENB are partnered with our housing client who are seeking a Housing Manager to join their organisation on a full time, permanent basis.
As the Housing Manager, your role will be to manage and support the Housing Officers, Housing Allocations Officers, and other housing staff delivering high-quality tenancy and housing services.
The current team size is 6 people but team size will grow over the next 12-18 months.
The Housing Manager plays a key leadership role, with direct responsibility for overseeing all the day-to-day operations and ensuring the delivery of excellent tenancy management, allocations, estate services and customer care.
Prior experience within a Senior Housing Officer or management role is desirable and knowledge lease and management agreements will be essential.
Key highlights of experience (full job description will be given to interested candidates)
* Oversee the delivery of all aspects of tenancy and estate management including rent arrears, anti-social behaviour, tenancy sustainment and former tenant arrears
* Ensure all housing management activity complies with the with the allocations policy, local lettings plans and section 106 agreements
* Ensure the efficient marketing, assessment, and allocation of homes
* Monitor voids and relet performance, working to reduce turnaround times and maximise income
* Ensure residents are informed, involved and engaged through regular communication and participation
* Support effective complaints handling and resolution in accordance with the Housing Ombudsman Complaint Handling Code
* Monitor tenant satisfaction and lead initiatives to improve service experience
* Liaise with managing agents and contractors to ensure high standards of repairs, maintenance and compliance
* Support estate inspections and ensure follow-up actions are completed
* Work collaboratively with the Asset Management team to ensure homes meet required standards and compliance obligations
* Ensure compliance with regulatory standards, housing law, and business policies and procedures
Experience required:
* CIH Level 3 Certificate in Housing Practice or equivalent
* Experience working in housing management
* Understanding of housing allocations policies, S106 and local lettings plans
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